Testimonials for Connecticut Basement Systems

The whole experience was unbelievably good from start to finish. The company gave me the name of the field tech consultant at the time I made my appointment and followed up with a short biography in the mail. They also sent me a handbook educating me on basement water issues. The tech called me the night before our scheduled appointment to confirm the date and time and to give me his cell phone number. He arrived promptly and acted professionally throughout his visit. He found the most cost-effective waterproofing solution to my problem and was able to spec out my job at my house and set up a time to do the work. The crews arrived promptly, worked professionally, and left my home spotless. The job looks great, too. I can't believe that I am writing such an effusive review for a waterproofing job, but this is as close to perfect customer service as you get. I HIGHLY recommend Connecticut Basement Systems to anyone looking to solve a basement water problem!!!

Prince was very professional and friendly! He explained everything he was going to do and asked if I had any questions! Prince made sure everything was cleaned and put back after he finished the job!

I only want Tony to come back to my home!

I was very impressed with Walt Smith your Service Technician. He was not only a gentlemen, he was very knowledgeable about the system.  He is a wonderful asset to your company and I hope he is recognized as a valued employee.

On a scale of 1 to 10 Brandon is a 30! Very impressed!

Marz took a lot of pictures and he was very meticulous during his investigation of my home. He was great!

He's outstanding and a great technician with integrity! A great worker!

Scott was really great! We were very pleased with his work!

Our experience was top notch, we had a knowledgeable professional come in and explain in detail everything they were going to do. He also explained how it was all going to work which was interesting to hear. The day of the job my wife and I were both at work. I believe the team got there at 8:30am and when I got home at 5:00 they were wrapping things up. They were very professional and did a great job cleaning up what they had done. I would recommend them to family, friends and whoever has had any problems in their basements!

Steve gave great feedback, he thinks "out of the box" and has the best solutions. He was great and I was excited to work with him.

We had an overflowing utility sink situation in the basement yesterday because I had mistakenly plugged up the drain while the washing machine was running. The water ran right down into the Sump Pump, flushed out, and then the Sedona dehumidifier kicked on. The floor went from a puddle to completely dry in about 45 minutes. I couldn't believe it -- thank you so much again!

I was extremely happy with Rob and how professional he was and how neat he was. 

Chuck did a great job discussing my options for waterproofing my house and answering any questions I had!

Very high quality service was provided. The work was completed in a timely manner, and was implemented with high quality. There was one minor installation defect, which they came back to repair without complaint. Recommended!

We just used Ct. Basement to upgrade our basement from "dungeon" to presentable. As we are preparing to move in the next year or two we didn't want to incur a huge expense but still wanted it to look clean and not scary for potential buyers. Working with Jimmy, the customer representative, was a pleasure! He was very professional, responsive and friendly. He really understood what we wanted and worked with us on meeting our budget. The company has a large array of basement solutions and he helped us narrow them down to the right one. Once we signed the contract, he gave us a start date and the work began exactly on time. The crew was excellent - even coming up with a solution to a small concern and completed the job in less time than planned. We are thrilled with the result!