Testimonials for Connecticut Basement Systems

Overall very satisfied with company.  I would recommend you to my friends and family.  

Rob was fantastic! Knowledgeable and extremely helpful!

We bought our home in Hastings with a great deal of moisture in the basement and even spots of pooled water, particularly after the rain.  The water in the basement was almost enough to stop us from purchasing the home.  CT Basements installed French drains and the moisture system and it has made a dramatic difference.  The basement is now largely dry and accordingly it has become a more usable space.  We are grateful for the product/service they provided particularly given the lifetime warranty and knowledge that they are here if the water returns. 

Before I contacted Connecticut Basement Systems, my basement floor was consistently wet. The water would seep in through the walls near the floor, worsening after any amount of rain. Connecticut Basement Systems installed perimeter drain around the basement to catch whatever water was entering the basement, a Triple Safe Sump Pump, and I had the Clean Space wall liner put in. I noticed the difference immediately. My floor is now consistently dry, which it has never been before. Also, the Clean Space wall liner has dramatically changed the appearance of the basement. The old concrete walls were really dark and cruddy looking and the wall liner really brightened and cleaned up the look of my basement. The work completed by Connecticut Basement Systems has truly improved my home. I can now actually use my basement and not have to worry about putting on boots first. Before the installation, we were scared to store anything down there with the risk of getting everything wet and moldy. My basement was a complete waste of space before. Now I utilize the space partially as a storage area and partially a work area for hobbies.  My experience with the Connecticut Basement Systems team has been exceptional from start to finish. Chuck arrived for the consultation and immediately identified the trouble areas in the basement and explained how they could be remedied. Chuck was able to answer all of my questions with confidence, which was very reassuring. On the day of the installation, Noel and his crew showed up on time. Noel walked me through the whole installation process and explained the work to be done, step by step. They did a great job of covering everything in the basement with plastic, as to keep the dust off. After that, they got right to work and were able to finish the entire job before 5:00p.m. I have never seen a crew work as hard as these guys did that day. Everyone on the crew was respectful and neat, they cleaned all the debris from the basement and did not leave any other mess. I was thoroughly impressed. I would refer Connecticut Basement Systems to anyone with the same basement issues as I had. The entire process is easy, and I am confident in the work that was done. The work was a cost effective solution that greatly improved the quality of my basement and home and there was no cost or fee that was unexplained. Chuck and the Connecticut Basement Systems team are the best!

I loved Alberto! Send him for my next service please -- don't lose him!

I loved Alberto! Send him only next time! Service team DON'T LOSE HIM!

Hi Ralph,How are you? Hope your wife and you are doing well.   I just wanted to tell you how great everything came out in the basement.Thanks for all your help and patience.  Eric the installer was awesome. If you are in Westchester over the next 3 weeks, try to come up to Briarcliff.  I want to chat about continuing more work in the basement.    Dwayne

Called for water after the install-Mike came out with a solution, was patient, and educated me. 

Extremely happy with Johnny. Very clean, professional, kind, and thorough. 

"In today's world of irresponsible, unprofessional service, what a treat it was to meet you yesterday! Everything about you and your approach to doing your job was quite impressive! Your people skills were obviously accomplished and respectful of my needs as your company's customer. You explained your process and clarified your actions! I was amazed! I believe your company has a very special person in you, and hope they are aware of how skillful you are [and] all that you do for them. I will certainly request you to do next year's tune-up!"

Sid and The Connecticut Basement Systems crew were top notch and very professional.

First off, this is long overdue, but we were extremely happy with the work the team did on on our basement. The team was great and working hard to make sure everything was completed on time. Now we have an awesome space downstairs as well as an extra “bedroom”.

I'm extremely happy with John's service, kindness, and work ethic!

Dan was a pleasure to have, and he explained everything really well.

My wife and I recently employed Connecticut Basement Systems to do some major waterproofing work. Specifically, we had installed the WaterGuard Drainage System, TripleSafe Sump Pump, ThermalDry Flooring, Brightwall Paneling, CleanSpace and SaniDry Air System. I am happy to say that after four extremely powerful rain storms, our basement has remained bone dry! Our experience with your team has been nothing short of great, starting with Rick, who met with us back in early January. Rick's friendly and informative style instantly made us feel at ease. This was very apparent to us, especially when contrasted with some of your competitor's hard sell tactics, which completely turned us off. As the job date approached, Rick checked in with us to see if we had any questions. He also went out of his way one morning by agreeing to meet me and my contractor in Westchester to ensure that our basement was indeed ready for Basement Systems workers to begin the waterproofing process. Your team of workers were fantastic, so much so that my contractor commented that he had never seen such a thorough waterproofing job. We just wanted to say thank you, and if a prospective client needs a reference, we will be happy to speak to them on your behalf. Sincerely, Frank and Kimberly C.