Testimonials for Connecticut Basement Systems

To Lawrence Janesky, I am writing this email to praise Basement Systems on two fronts. But first let me tell you our story. After living in our new house for the past 4.5 years with hardly a drop of water in our unfinished basement, we discovered water flooding in at a rate of 10 gallons an hour through every part of the basement perimeter. Naturally we were stressed and baffled and called everyone we could think of including plumbers, excavators, roofers, basement specialists etc. One of the many calls we made was to Basement Systems and it was three weeks for a first time estimate appointment. After applying 6 gallons of hydraulic cement we were able to reduce the flood to a few gallons an hour but we were still frantic to find a solution quickly. Due to the wait for an appointment we wrote off your company as one of the contenders for a solution. After having several basement waterproofing companies visit our home, and after giving a deposit to one of them, we read through the Dry Basement Science book you had sent us through the mail. This very well written and descriptive book put a lot of things in perspective for us and gave us a new light on some of the things the other basement companies had said in their presentations. One of the things I especially valued in your book were the concentration on the technology of your solution vs the other companies concentration on how often they were praised and by whom. It was really the receipt of the Dry Basement Science book alone that caused us to reevaluate your company as a contender. We purposely sought your company out at a booth at the Home Expo at Pace University in Pleasantville, NY last weekend to see what you had to say and whether you might be persuaded to come out earlier to visit our home.  At the Home Expo we had the pleasure to meet with Jeff Nelson who was very helpful in his description of your system and your company. Even better, was that Jeff agreed to make a personal visit to our house that same evening, a Sunday night, after the expo was over! This visit combined with Jeff's superb demeanor and knowledge convinced us to choose your company over the company we had already given a deposit to. In addition, we later learned that Jeff was able to give us a very early date to implement the proposed solution. In summary, I would like to praise you for the book you have written, for the willingness to send it through the mail before we had seen anyone from your company, and for retaining excellent staff such as Jeff Nelson. Sincerely, Patrick V.

Overall very satisfied with company.  I would recommend you to my friends and family.  

Rob was fantastic! Knowledgeable and extremely helpful!

Chuck Stofko and Bill Anderson came to our house at no charge and started analyzing our issue.  They even cut into some walls to identify the source of the odor. They quickly identified the problem was coming from the outside, which essentially took the work away from them.  They took the time to discuss our options and even followed up in that they were looking for local providers to help out. I sincerely appreciated the honesty and quick diagnosis. I would absolutely do business with them again

Dan was a pleasure to have, and he explained everything really well.

Before I contacted Connecticut Basement Systems, my basement floor was consistently wet. The water would seep in through the walls near the floor, worsening after any amount of rain. Connecticut Basement Systems installed perimeter drain around the basement to catch whatever water was entering the basement, a Triple Safe Sump Pump, and I had the Clean Space wall liner put in. I noticed the difference immediately. My floor is now consistently dry, which it has never been before. Also, the Clean Space wall liner has dramatically changed the appearance of the basement. The old concrete walls were really dark and cruddy looking and the wall liner really brightened and cleaned up the look of my basement. The work completed by Connecticut Basement Systems has truly improved my home. I can now actually use my basement and not have to worry about putting on boots first. Before the installation, we were scared to store anything down there with the risk of getting everything wet and moldy. My basement was a complete waste of space before. Now I utilize the space partially as a storage area and partially a work area for hobbies.  My experience with the Connecticut Basement Systems team has been exceptional from start to finish. Chuck arrived for the consultation and immediately identified the trouble areas in the basement and explained how they could be remedied. Chuck was able to answer all of my questions with confidence, which was very reassuring. On the day of the installation, Noel and his crew showed up on time. Noel walked me through the whole installation process and explained the work to be done, step by step. They did a great job of covering everything in the basement with plastic, as to keep the dust off. After that, they got right to work and were able to finish the entire job before 5:00p.m. I have never seen a crew work as hard as these guys did that day. Everyone on the crew was respectful and neat, they cleaned all the debris from the basement and did not leave any other mess. I was thoroughly impressed. I would refer Connecticut Basement Systems to anyone with the same basement issues as I had. The entire process is easy, and I am confident in the work that was done. The work was a cost effective solution that greatly improved the quality of my basement and home and there was no cost or fee that was unexplained. Chuck and the Connecticut Basement Systems team are the best!

I loved Alberto! Send him for my next service please -- don't lose him!

I loved Alberto! Send him only next time! Service team DON'T LOSE HIM!

Sid and The Connecticut Basement Systems crew were top notch and very professional.

First off, this is long overdue, but we were extremely happy with the work the team did on on our basement. The team was great and working hard to make sure everything was completed on time. Now we have an awesome space downstairs as well as an extra “bedroom”.

My wife and I recently employed Connecticut Basement Systems to do some major waterproofing work. Specifically, we had installed the WaterGuard Drainage System, TripleSafe Sump Pump, ThermalDry Flooring, Brightwall Paneling, CleanSpace and SaniDry Air System. I am happy to say that after four extremely powerful rain storms, our basement has remained bone dry! Our experience with your team has been nothing short of great, starting with Rick, who met with us back in early January. Rick's friendly and informative style instantly made us feel at ease. This was very apparent to us, especially when contrasted with some of your competitor's hard sell tactics, which completely turned us off. As the job date approached, Rick checked in with us to see if we had any questions. He also went out of his way one morning by agreeing to meet me and my contractor in Westchester to ensure that our basement was indeed ready for Basement Systems workers to begin the waterproofing process. Your team of workers were fantastic, so much so that my contractor commented that he had never seen such a thorough waterproofing job. We just wanted to say thank you, and if a prospective client needs a reference, we will be happy to speak to them on your behalf. Sincerely, Frank and Kimberly C.

Hi Ralph,How are you? Hope your wife and you are doing well.   I just wanted to tell you how great everything came out in the basement.Thanks for all your help and patience.  Eric the installer was awesome. If you are in Westchester over the next 3 weeks, try to come up to Briarcliff.  I want to chat about continuing more work in the basement.    Dwayne

Called for water after the install-Mike came out with a solution, was patient, and educated me. 

Rich I just wanted to take a moment to email and thank you and your company for an amazing job. The basement looks fantastic and everything has been addressed. That closed well is so much better than what I had and Garfield and his crew did a fantastic job of remedying my long standing issue. Thank you again and please pass on my thanks and praise to the powers that be. Patrick

Rich   I just wanted to take a moment to email and thank you and your company for an amazing job. The basement looks fantastic and everything has been addressed. That closed well is so much better than what I had and Garfield and his crew did a fantastic job of remedying my long standing issue.   Thank you again and please pass on my thanks and praise to the powers that be.   Patrick