Testimonials for Connecticut Basement Systems

Very high quality service was provided. The work was completed in a timely manner, and was implemented with high quality. There was one minor installation defect, which they came back to repair without complaint. Recommended!

Alex and Jorge were some of the best techs I've ever had!

The whole experience was unbelievably good from start to finish. The company gave me the name of the field tech consultant at the time I made my appointment and followed up with a short biography in the mail. They also sent me a handbook educating me on basement water issues. The tech called me the night before our scheduled appointment to confirm the date and time and to give me his cell phone number. He arrived promptly and acted professionally throughout his visit. He found the most cost-effective waterproofing solution to my problem and was able to spec out my job at my house and set up a time to do the work. The crews arrived promptly, worked professionally, and left my home spotless. The job looks great, too. I can't believe that I am writing such an effusive review for a waterproofing job, but this is as close to perfect customer service as you get. I HIGHLY recommend Connecticut Basement Systems to anyone looking to solve a basement water problem!!!

Prince was very professional and friendly! He explained everything he was going to do and asked if I had any questions! Prince made sure everything was cleaned and put back after he finished the job!

From day one they were very professional and courteous. I sent my inquiry in via the website and got a call back the same day. The office schedules an inspection and in the mean time, they mail an information package and educational book. Of the six companies I had come to see the space and give me their proposal, Connecticut Basement Systems inspector, Ralph, came with no pressure. He presented to me their solution to solve my issues and didn't try to upsell me on anything. The crew arrived on time as promised. They worked very efficiently and hard. The foreman would periodically come get me and show me what they were doing and explain why. At the end of the job the space was left broom-swept clean and neat. No more wet basement and the dehumidifier is working much more efficiently and running less. The house feels less humid upstairs and the basement space looks better too (clean space is white!) Connecticut Basement Systems comes highly recommended!

George had a huge smile on his face when I opened the door! He was delightful.

Steve Cogswell was great! Very friendly and professional!

BJ was excellent! A gentleman, and was marvelous! He did a great job!

Maddie (salesperson) was awesome, very warm, welcoming and knowledgeable. The crew - timely, hard working, and super clean...very professional. Totally worth the money. Would do it again in a heartbeat. Every person I dealt with was knowledgeable, professional and enjoyable to have in my home. Customer service was amazing - wish other companies worked this hard they would have much happier clients. Price wise the job was competively priced but affordable. The system I purchased perfect for rectifying the water issues in my home. Also only company I had found that was willing to back their work with a warranty.

Our experience was top notch, we had a knowledgeable professional come in and explain in detail everything they were going to do. He also explained how it was all going to work which was interesting to hear. The day of the job my wife and I were both at work. I believe the team got there at 8:30am and when I got home at 5:00 they were wrapping things up. They were very professional and did a great job cleaning up what they had done. I would recommend them to family, friends and whoever has had any problems in their basements!

We had an overflowing utility sink situation in the basement yesterday because I had mistakenly plugged up the drain while the washing machine was running. The water ran right down into the Sump Pump, flushed out, and then the Sedona dehumidifier kicked on. The floor went from a puddle to completely dry in about 45 minutes. I couldn't believe it -- thank you so much again!

I was extremely happy with Rob and how professional he was and how neat he was. 

Zak was one of the nicest guys I ever met! Truly lovely, couldn't have been nicer, terrific!

Please know that we are very pleased by ALL the work Steve Cogswell did today at our home.I would like Steve in the future to service our new Aspen Air Purifier which I purchased from him today.  He did a real nice job explaining how the unit works and we are grateful for that!Steve also rerouted the water outflow of our 2 month old Ct. Basement system from the downspout of our Gutters to a temporary fix with outside piping running downhill to our backyard.  He tested the water flow from the inside sump pump and all worked well.He also put us on a ‘cancellation list’ for the Ct. Basement workers who will come to bury the pipes under the lawn.  Please contact us at any time for that work to be done before Late September, the date your office gave Steve.Thanks to Steve we are not as nervous about the upcoming rains tomorrow and Saturday and beyond!Take care & thanks again!    

We just used Ct. Basement to upgrade our basement from "dungeon" to presentable. As we are preparing to move in the next year or two we didn't want to incur a huge expense but still wanted it to look clean and not scary for potential buyers. Working with Jimmy, the customer representative, was a pleasure! He was very professional, responsive and friendly. He really understood what we wanted and worked with us on meeting our budget. The company has a large array of basement solutions and he helped us narrow them down to the right one. Once we signed the contract, he gave us a start date and the work began exactly on time. The crew was excellent - even coming up with a solution to a small concern and completed the job in less time than planned. We are thrilled with the result!