Testimonials for Connecticut Basement Systems

Very happy with Johnny's service and proposal for water issue mitigation. 

The men did their work in a very professional manner.

Bill and Stephen, First of all I want to thank you both for all of the time you spent with me by phone on January 13th talking through my pump configuration while I was sending pictures on a real-time basis.  It was great to see how you guys work with the customer to make sure we get things right.  That was definitely when I decided to work with CT Basement Systems and stop considering other options. 

From day one they were very professional and courteous. I sent my inquiry in via the website and got a call back the same day. The office schedules an inspection and in the mean time, they mail an information package and educational book. Of the six companies I had come to see the space and give me their proposal, Connecticut Basement Systems inspector, Ralph, came with no pressure. He presented to me their solution to solve my issues and didn't try to upsell me on anything. The crew arrived on time as promised. They worked very efficiently and hard. The foreman would periodically come get me and show me what they were doing and explain why. At the end of the job the space was left broom-swept clean and neat. No more wet basement and the dehumidifier is working much more efficiently and running less. The house feels less humid upstairs and the basement space looks better too (clean space is white!) Connecticut Basement Systems comes highly recommended!

George had a huge smile on his face when I opened the door! He was delightful.

Steve Cogswell was great! Very friendly and professional!

BJ was excellent! A gentleman, and was marvelous! He did a great job!

5 stars to Kyle Bulkley!

Please know that we are very pleased by ALL the work Steve Cogswell did today at our home.I would like Steve in the future to service our new Aspen Air Purifier which I purchased from him today.  He did a real nice job explaining how the unit works and we are grateful for that!Steve also rerouted the water outflow of our 2 month old Ct. Basement system from the downspout of our Gutters to a temporary fix with outside piping running downhill to our backyard.  He tested the water flow from the inside sump pump and all worked well.He also put us on a ‘cancellation list’ for the Ct. Basement workers who will come to bury the pipes under the lawn.  Please contact us at any time for that work to be done before Late September, the date your office gave Steve.Thanks to Steve we are not as nervous about the upcoming rains tomorrow and Saturday and beyond!Take care & thanks again!    

My service done by David was fantastic! David is a gem and a wonderful representative for the company. 

Marjhae did a great job! He was very helpful, spent a lot of time at my home, and I'm grateful for his help!

Maddie (salesperson) was awesome, very warm, welcoming and knowledgeable. The crew - timely, hard working, and super clean...very professional. Totally worth the money. Would do it again in a heartbeat. Every person I dealt with was knowledgeable, professional and enjoyable to have in my home. Customer service was amazing - wish other companies worked this hard they would have much happier clients. Price wise the job was competively priced but affordable. The system I purchased perfect for rectifying the water issues in my home. Also only company I had found that was willing to back their work with a warranty.

Steve was amazing! Excellent job, friendly, knowledgeable, and great! A breath of fresh air!

They allowed me extra time to inspect the job and were willing to caulk loose spots along the wall edges that I thought were too loose.

Bruce is fabulous! Always does an extremely good job for my family. He's so professional, personable, and all around a great person and worker.