Testimonials for Connecticut Basement Systems

We were impressed with their follow up after the job was done. You really are out to please and satisfy the customer. That's Great!

Hello! I want to compliment the three guys Victor, Ben, and Chris who just completed a major job for us, stabilizing our house. They were professional, patiently answered all our questions and I will highly recommend Connecticut basement systems in the future. Thank you very much!

Dennis has been amazing, kudos to him! He is great, methodically listened and met my needs!

Hi Rob,We received the Certificate of Occupancy in the mail today.  Thank you for staying on top of this matter and seeing it through to the end. We couldn’t be happier with our basement or with TBF’s customer service.  From start to finish, you and your entire staff exceeded our expectations.A million thanks,Tanya and Jeremy

Hi Julie, hi Alicia,   I just wanted to say a big thank you for your prompt help. The quality of service from CT basement systems is one of a kind--it's hard to find good services these days and you have done so over and over for us. The carpenter who came out this morning was great--he would not have left until the problem was solved and solved the right way. He did a fantastic job and I just want to say thank you. Have a great weekend.   Sincerely, Emilia

I just want to thank you for your outstanding  and phenomenal job on my basement and of course Eric as well. Highly recommended. I actually took a picture and send it to all my friends, co workers even  to my boss at Pfizer. They are all impressed on the outcome of my basement. Job well done. I also want to thank you for your quick response on all my concern. Again thank you for your professionalism . As I told you I am going to have a big party at my house  in a couple of weeks and I cannot wait till everyone sees it.

Thank you so much, Rick!  Everything's good. Sid and the guys were professional and attentive and did a great job.

I chose you because you offer a warranty and the years you have been in business. I am very satisfied and think your employees are all very well informed and great!

Knowledge and professionalism is why I chose your company.

Catrell was beautiful. He worked extremely hard and all around I'm very pleased.

That's why I called, overall we are very satisfied with the whole experience; office staff, installation crew and Joe your salesman. We're waiting for heavy rains to test our new system. Thank you!

I wish to convey to you the satisfaction that we have experienced with your company and with your employees. We recently purchased the Thermal Dry Elite plank flooring as well as a SaniDry Sedona dehumidifier for our downstairs. The installation went as scheduled, the floor was installed except for some finishing work that could not be completed that day and the dehumidifier was installed in the intended location. It became immediately obvious that the intended location of the dehumidifier was inadequate. The room was too small for the duct work, making servicing the unit as well as the furnace impossible. The unit needed to be relocated. After calling the office Carol Marsh responded to our problem immediately. She had Jason Wood call me and I explained the situation to him. He assured me that he would come to the house that afternoon with his men to finish the floor installation and to assess what needed to be done with the dehumidifier. Exactly at 4 pm Jason arrived with Eric Ardito and Joe Alves, installation specialists. The three immediately assessed the situation, determined a more appropriate location for the dehumidifier and what needed to be done to complete the flooring installation. After securing my approval for the changes, Jason said the work would be completed that day. Eric and Joe worked for the next six hours to relocate the dehumidifier along with the vent kits and drain hose. They patched the sheetrock where the vent kits were previously located at the same time completing the floor transition with the existing floor tiles. They installed floor moldings and caulked various joints. They then cleaned up were they worked and made it look like they were never here. I cannot express to you how professional Eric and Joe were. They knew what needed to be done and did the work efficiently and professionally. I am completely satisfied with the products and installation done by your people. But what I think makes your company stand out from all others is the dedication of your employees to customer service. I would recommend your company to anyone interested in improving their home. Again I would like to make you aware of the outstanding work of your employees Carol Marsh, Jason Wood, Eric Ardito and Joe Alves.

I have nothing but good things to say about your company. I am pleased as punch and my basement is dry!!

the work done was relatively fast and thorough at the same time.

Ron was a one of a kind serviceman. He was friendly and professional. The job was well done and the results were loved along with the service, results and entire experience.