Testimonials for Connecticut Basement Systems

Ron was a one of a kind serviceman. He was friendly and professional. The job was well done and the results were loved along with the service, results and entire experience.

Friendly, quick and easy.

That's why I called, overall we are very satisfied with the whole experience; office staff, installation crew and Joe your salesman. We're waiting for heavy rains to test our new system. Thank you!

I wish to convey to you the satisfaction that we have experienced with your company and with your employees. We recently purchased the Thermal Dry Elite plank flooring as well as a SaniDry Sedona dehumidifier for our downstairs. The installation went as scheduled, the floor was installed except for some finishing work that could not be completed that day and the dehumidifier was installed in the intended location. It became immediately obvious that the intended location of the dehumidifier was inadequate. The room was too small for the duct work, making servicing the unit as well as the furnace impossible. The unit needed to be relocated. After calling the office Carol Marsh responded to our problem immediately. She had Jason Wood call me and I explained the situation to him. He assured me that he would come to the house that afternoon with his men to finish the floor installation and to assess what needed to be done with the dehumidifier. Exactly at 4 pm Jason arrived with Eric Ardito and Joe Alves, installation specialists. The three immediately assessed the situation, determined a more appropriate location for the dehumidifier and what needed to be done to complete the flooring installation. After securing my approval for the changes, Jason said the work would be completed that day. Eric and Joe worked for the next six hours to relocate the dehumidifier along with the vent kits and drain hose. They patched the sheetrock where the vent kits were previously located at the same time completing the floor transition with the existing floor tiles. They installed floor moldings and caulked various joints. They then cleaned up were they worked and made it look like they were never here. I cannot express to you how professional Eric and Joe were. They knew what needed to be done and did the work efficiently and professionally. I am completely satisfied with the products and installation done by your people. But what I think makes your company stand out from all others is the dedication of your employees to customer service. I would recommend your company to anyone interested in improving their home. Again I would like to make you aware of the outstanding work of your employees Carol Marsh, Jason Wood, Eric Ardito and Joe Alves.

I have nothing but good things to say about your company. I am pleased as punch and my basement is dry!!

the work done was relatively fast and thorough at the same time.

I'm extremely pleased with Dean, who found and repaired the issues within the discharge line. 

Tonya Dzwonkowski reached out via email and by phone a number of times and she always seemed really polite and friendly! Unfortunately, due to my own schedule I didn't get the chance to talk to her but that wasn't for her her lack of trying! That was on me. She seemed very nice and even though I didn't get to call her back, I felt as though if I needed something she would have been very open and willing to help with whatever questions I might have had!

I can’t thank you and the crew enough for an amazing transformation. Eric, Gio, Todd, Sean and others have been a dream team. Eric goes above and beyond and treats the space like it’s his own. He put in long hours and has an eye for detail - which definitely pays off as the finished product is even better than what I envisioned. The toddler LOVES it. He couldn’t stop smiling and running around pointing out things and exploring. This is a life changer. Sincerest of thanks-

Amazing. I love the result--beautiful work. Eamon Carty, the project manager was a joy to work with--knowledgable, kind, went out of his way to make sure things happened smoothly and the job was done right. Kudos also to Sheldon, the foreman, Mike the electrician, and Todd who handled the plumbing.

Thank you for taking care of our basement problem. I am now preparing to turn it into a usable space. Other companies did not have your experience and size. I felt comfortable with my decision right from the beginning.

Thanks for all of your assistance in making this a painless project!  We had a plumbing failure that flooded the space...had we gone with another company, about 20-30% of what we had just had built in the basement would have been wasted and needed to have been redone, and instead, no big deal.  And give thanks for choosing CT Basement Systems products over regular wood and dry wall!

I cannot tell you what a pleasure it was to have Eric Ardito as the Production Foreman on my basement finishing project. His customer service was outstanding as he put tremendous effort into making sure I was completely satisfied with the work being done.   Eric's knowledge of the business is very extensive...the man knows his stuff! He was generous in offering alternative ideas and suggestions from the original plan and was so easy to work with when we decided to make changes. He communicated with me every step of the way and was so approachable when it came to asking questions.   Eric's work ethic was amazing! He and his team members showed up every day and worked hard while paying attention to the finest of details. He set a great example for his co-workers and always gave them credit for "the team effort" it took to do the job. Eric is so good at what he does on all aspects of this kind of work, yet he is humble.    When Eric and his crew finished the job, the clean up was spotless and the space just sparkled. They should be very proud of the work they did under his leadership and know what a very satisfied customer they have.

OK - I'm satisfied with the job, installation crew and office staff.

Sheldon and his crew were great. Sheldon obviously takes pride in his work and he was great about it when we made a modification partway through, even though he had to re-do some things.