Testimonials for Connecticut Basement Systems

I'm very pleased with Catrell's attention to detail and service!

Bill and his helper did an excellent job. They were professional, personable, and easy to deal with. 

Great kid! Very polite! Knows his stuff!

The best technician in the USA! So focused and professional!

Jesse was very efficient, pleasant, and professional! He was nice to talk to!

[Prince] He's a good man! You need 10 guys like him! He was very pleasant!

[Prince] He was very nice, took his time, and answered all my questions. 

Scott is a great guy! I watched him, he's good! Get 10 more like him! 

Was satisfied with inital presentation - did not contact another company. Very pleased with the performance of your crew.

Efraim was very courteous and very nice, I really liked him a lot!

Today I had a lot of anxiety meeting Bret. We have had a lot of sales people come through our house lately for different home projects and they have not been good experiences. Today's experience was so different. I asked him how I could report our terrific visit to his supervisor, or to fill out a survey on his behalf. He was (#1)honest, (#2) didn't try to hustle us or rip us off, (#3) and handled my anxiety with humility and grace. He was everything a home sales visit should be - nonstressful! There was a stark contrast between your company and other companies, albeit not in the same business, on how your employee treated us and I believe a testimony to your business principles. So thank you for a wonderful visit.

This note is in reference to Rich, one of your Service Technicians that came out to our house today to look at a problem we were having with our sump pump. Your organization should be proud to have such a knowledgeable, well-spoken and extremely personable employee. He clearly loves his job and very rarely do I run into Service Technicians with any organization that truly care about the customers. Even though it was at the end of the day he was not rushing to "get to the next customer" . . . he listened to my concerns and explained things thoroughly. Rich is a true asset to your organization and should be commended for the confidence he portrays while doing his job well. Basement Systems obviously not only has the best waterproofing systems but also some of the best staff in your industry. Again, it was a true joy to deal with Rich. Thank you!

The installation crew was very friendly and nice when they came out to do the job. And not only that but they were nice enough to come back and reconfigure the gutter for us for no extra charge! They incorporated our gutter so that it the water flows out into the exit drain for the sump pump... great job! Thank you!

Mike Lane came to our house and did a wonderful presentation on his laptop. We really like the fact that you offer a warranty on your work. Your team was nice to come back and reconfigure the gutter for us in the corner where our old 40 gal tank heater was. They incorporated our down spout into the exit drain for the sump water at no charge to us. Great Job - Thank You!

I would recommend you to anyone who needed this type of service. So pleased with everything. Now I am waiting to see how it works...