Testimonials for Connecticut Basement Systems

Tyler was very good! He did a great job! 

Lynn & Jared K. from East Hartford, CT wrote: Dear Mr. Janesky: My husband and I write to you today to comment on the service we received from day one with your company. Let me give you a little background. We have lived in our house for five years. Five wet tiresome years. We had our first episode three days after we moved into this house. We spent endless hours and phone calls to try to resolve this problem. We had engineers, top in the business, we had water experts, years in the field, not one single person had a direct answer to why this was happening. They did have one common conclusion though, THIS WAS A BIG JOB. They would have to dig up the entire house, put in drains, 3-4 pumps etc. This was to the tune of $20 - 25,000.00. This was not feasible. We continued to get water. We would manually pump, bail, pray and loose sleep. Two months ago we a storm with torrential rains, we got hammered. The water was so bad we had to call the Fire Department and shut down our furnace.  We were at the end of our rope. The following day I called Basement Systems the staff was courteous and had a sales representative, Rainer returned my call promptly. We scheduled an appointment. He came to our home and in twenty minutes closed the deal. He called me the next morning as promised with an installation date. Three weeks later the men arrived on time and did a spectacular job. We have since had two occasions since the job was completed that we know we would have had water but our finished rec room remains dry as a bone. It has already saved us time, money and aggravation. I would like to close by saying, Jared and I own our own company. We service clients on a daily basis. It was refreshing to do business with a company that was servicing us with the same value and respect as we service our clients. This is very rare today. Please keep up the excellent job you are doing. Thank you Mrs. & Mrs. Jared K. East Hartford, CT

Satisfaction = 5 Experience with company = 5 Installation = 5 I would hire you again, tell my friends about your company and yes you can use me as a reference.

to our concerns about our sump pump and the position of the drainage pipe from our pump. We couldn't be happier with the customer service from Connecticut Basement Systems and have shared this with many other people. You extended the pipe another 60 feet at no cost to us, and volunteered to check our system each year, again at no cost. With this kind of customer service it is no wonder that your company is so highly regarded. Thank you for your personal interest in our concerns. Please feel free to enter this into your website along with the other comments. You are truly a five star organization.

This is NOT a concern, but rather a note to thank you and to tell you how happy we are that our basement water problems are in the competent hands of Connecticut Basement Systems. Whenever your technicians come up to service our pumps they are great! We did have a problem last evening. On Monday we had a new double battery installed and service on both the pumps. Unfortunately the connection wasn't tightened and there was water leaking. A wonderful technician arrived a couple of hours later and fixed the problem immediately...driving an hour's distance. I never feel that you are trying to sell us something we don't need and your techs seem to be trying to help us save money if possible. Thank you for your service!! Judy & Bob

David was great! He knows his stuff! Truly aces -- very diligent and patient. Explained everything I needed. 

We hired Connecticut Basement Systems to install a sump pump, drainage systems and a dehumidifier to connect to the same system. The work was professional and handled in one day by a dedicated, knowledgeable crew.

Your installation crew was very pleasant and professional. Your salesman Tom Gibson was awesome! He was very helpful and knew a lot about the system. The top reason I chose your company was because of the way you went out of your way to work with me in my time frame. The whole experience was great.

He loves the system and was very satisfied with our work crew and their speed and hardwork. The salesman was very nice and to the point.

Amazing results from dehumidifier. The staff were professional and polite. Ron Algarin was an awesome representative. He knew his stuff and didn't exaggerate the expected results. Immediate results and great service afterwards. Knew you from the commercials. Kept you for the results.

I've never seen anyone this professional and technical -- Alberto has serious skills! 

Bruce was very informative, very attentive, and very confident in what he did!

I loved my annual maintenance with Prince last year! I am very happy with the service and system!

I loved my annual maintenance with Mike Furlo! I am very happy with the service and system!

Alberto was VERY thorough. Alberto was GREAT!!!! Listened to our questions, and answered them in a way we could understand. He knew his job and did well!!!