Testimonials for Connecticut Basement Systems

Mr GullottiOne of your employees, Jason Wood came to our house Saturday morningto investigate a wet spot in our basement. He was extremely thorough,methodical and explained what he was doing each step of the way.  Hedetermined that the leak was not from a compromised wall in thebasement but from a busted air conditioner waste pump.  I appreciatethe fact that he did not feel compelled to sell us service that we didnot need but was able to identify the issue and then spoke directlywith the repair people from Professional Water to explain what wasneeded. Jason is a man of integrity and his actions reflect so well on yourcompany. We will always recommend Ct Basement.   Thank you. BillL

Dear Mr. Janesky, Thank you for sending Rainer Finke to assess my basement water problem. Within one hour he figured out the source of the water that countless other consultants, engineers and contractors had not been able to figure out in ten years! After carefully listening to my description of the problem and studying the area, he determined that the water was entering through a window that was about ten feet away from where the water was coming across the floor. However, there had never been any physical evidence of the water entering, because it was traveling down the exterior wall and across the floor behind the drywall. Because it was being held back by ceramic tile, it continued traveling until it reached the carpet, where it could flow freely. Rainer's problem solving skills and professionalism did not end with identifying what he believed the problem to be.  He was determined to test his theory, so he ran a hose by the window well and sure enough, the water did just what he hypothesized it would! Subsequent to identifying the problem, Rainer explained in detail how to solve it. I know my letter is yet another in your vast collection of testimonials, however, I learned today that they are all well deserved. Gratefully yours, Anne I.

Mr. Janesky should be proud of his people.

Johnny was phenomenal, He identified the problem right away. 

The best customer service I've ever had. I'm so happy with the service, and Brandon. 

Maria was very kind, professional, and helpful!!

We adore Prince! He's a pleasure to be around! 

Justin was here for EMS on 5/22. He was amazing. He took care of the issue right away! 

Tyler did a great job! He's very personable! You have a good find with him!

Your salesman was friendly and knowledgeable without being overbearing. I am also impressed with your commitment to how your customers feel about your company.

We are in the process of selling our home and the prospective buyer had an inspection done and the inspector pointed out 11 cracks in the basement walls which we agreed to fix. It was difficult to find anyone available to come after the recent storm . One gentleman came and gave us a price for the work. We felt we should get another opinion which was not easy as everyone was booked out until January. When I called Connecticut Basements Systems, they were booked out as well but we were fortunate that one of their representatives , Chuck Stofko, was working in the area that day and willing to take time out and give us his opinion . To our surprise he informed us that there were only two cracks that needed to be addressed. He also took the time to make a video explaining everything to our buyer who was unable to be here and said he would make himself available to him if he had any further questions or concerns. We were so impressed by his knowledge and ability to clearly explain everything to us and the procedure used in the repairs. We were prepared to fix all the cracks found by the buyers inspection were it not for Chuck Stofko and his expertise and honesty. He went over everything and made us feel confident with the procedure and understand why the 2 cracks needed repair and the others were nothing of concern as they were just settling cracks on a home that is 18 years old. We feel so extremely fortunate and grateful to have had Chuck come to us and relieve the stress we were feeling about getting the job done properly. Will recommend him and this company to anyone in need of basement work.

Johnny is a delightful employee. He was quick, friendly, and very nice!

Alberto was wonderful! He did everything right, and he did his job the way he should. 

I really like working with Ailton! He provides informed intelligent answers and he is patient!

[Efraim] was absolutely excellent, fixed [the] pipe [with] no problem! Terrific [and] fabulous!