Testimonials for Connecticut Basement Systems

Steve Cogswell provided excellent and friendly service!

The men did their work in a very professional manner.

Bill and Stephen, First of all I want to thank you both for all of the time you spent with me by phone on January 13th talking through my pump configuration while I was sending pictures on a real-time basis.  It was great to see how you guys work with the customer to make sure we get things right.  That was definitely when I decided to work with CT Basement Systems and stop considering other options. 

My service person was the best! He was informative, polite, and cleaned up before he left. 

Please accept this correspondence as my heart-felt thanks for an exceptional job and as a reference which I'd be pleased for you to share as you wish. I have been in the property management business for 25+ years and have come across my share of drainage issues. The Board and I were impressed with your time and presentation concerning a specific basement issue we've been attempting to remediate for several months - though unsuccessfully until you offered what turned out to be the perfect solution. I also greatly appreciate how accessible you were during the whole project.

My service done by David was fantastic! David is a gem and a wonderful representative for the company. 

Marjhae did a great job! He was very helpful, spent a lot of time at my home, and I'm grateful for his help!

I am writing about our experience with CT Basement's Triple Safe sump system. It's been fantastic, especially through the Nor'easters of the past two weeks and I wanted to convey to you what a lifesaver the product really is. Context: a year ago, we had a major flood in our basement following a sump pump failure on a rainy, rotten winter night. Floods are miserable and ours was no different. Our alarm system flagged the problem at 3 am in the morning but we really had no way to stop the impending flood without a spare sump pump. And flood it did. A foot of water everywhere before we could get help to the house.   After the cleanup, my wife Janet (who is in the construction design business) had randomly gotten a CT Basement recommendation from one of her contractors.  Additional wrinkles in our story are 1) the water table on our property had moved / risen over time such that the pump would run every 10-15 minutes rain or shine 2) our country home often loses power from weather related storm damage and d) we had not (yet) invested in a full house generator.  And so rather than just replace the sump pump and hope, we elected to spend the extra money for the Triple Safe solution which included a battery back-up.  We made it through the first Nor'easter last week ok but the 15 inches of snow was too much for the neighborhood grid. We lost power, as did most of the neighborhood. Thankfully, the battery powered Triple Safe kicked in immediately and ran successfully for two full days until power was restored. And, in the context of our active sump, the back-up ran on battery power every 45 secs for 2-3 seconds for 48 hours straight -- keeping the basement high and dry. As an aside, I also drove to your first-class facilities in Seymour to buy another , battery from Brian Hammock, the CT tech, (who really ever knows how long it will take to restore power!!) and learned that a two or three battery configuration can be a part of the installation. Brian also walked me through the (easy) battery switch process in the event I had actually needed it.  Anyway, I can't recommend the product (and your company's service) enough, especially for generator-less folks like ourselves. It was a life saver and we really appreciate the innovation of the CT Basement solution.     Very very best, Ned and Janet Zachar Bedford, NY

They allowed me extra time to inspect the job and were willing to caulk loose spots along the wall edges that I thought were too loose.

Bruce is fabulous! Always does an extremely good job for my family. He's so professional, personable, and all around a great person and worker. 

To all, Thank you for the amazing work you all contributed to getting my basement set up with drains, pumps, and a dehumidifier!! I was overwhelmed by hurricane Ida. As a recent widow, imagine my horror watching 18 inches of water come into my basement from ground water on one side and the river from the other.    I had three quotes and although your cost was a bit higher than one, the care and thoroughness of the presentation and quality of the work he showed made it an easy choice.  I am thrilled with the results.     The original installation time did seem a bit distant and I was concerned about another downpour.  However my interaction with Jen Raccio was the icing on the cake!!! She was so kind and accommodating. She reached out to me to move the scheduling of the project up by a month. Her kindness reassured me that this was definitely the right company to help me.    So far two projects have been completed and they are both of such good quality. We have a third project scheduled as a result of the excellence of the previous work and your staff.     Happy New Year and thanks Don and Jen and your staff. Best regards.

Tony came to my house to evaluate water in a section of my basement coming up between the floor boards. He spent quite a bit of time analyzing the pitch of the floor and then discovered a leaking water heater in the adjacent utility room that he thought was the root cause of the problem. Not the foundation. The water heater was replaced and the leakage and water in the adjacent room dissipated. He was quite knowledgeable!

Customer was so happy with Dallas, very knowledgable and solved the problem. 

Patrick called on Sunday and Lauren called him at 8:05 Monday morning, perky, made him know his call was important, and got Vin out ASAP. 

Patrick called on a Sunday - Joi answered welcoming, was organized, and made him feel that his all mattered!