Testimonials for Connecticut Basement Systems

I want to compliment Connecticut Basement Systems and just as importantly your team for being so dedicated, hardworking, and customer focused. My first contact with Connecticut Basement Systems was in 2018 when we first realized we had a basement water issue.  Our basement which included living space was damaged by ground water.  I contacted your company and soon met Jimmy Stablein who I quickly realized was very knowledgeable about such water issues. His recommendation to install water guard and the SuperSump system was what we chose.  The job was handled professionally and Jimmy was very supportive during the sale, installation, and even after the installation.  Not many people in sales do that!   Only later would we come to realize that much more was happening below ground and additional pumping capacity would be required. The second water event took place after the first SuperSump install.   After that incident Jimmy coordinated with Jason Wood and Jeff Allen who traveled out to Berlin the very same day they learned of the new incident.  They were not in and out of the house instead took significant time to understand what they believed should be the next best steps.  There quick response that day was so impressive as Seymour is not close to Berlin by any stretch. It was agreed that larger pumps plus an additional SuperSump was required.  They fast tracked the installation and service because everyone understood the house was at that point vulnerable to more water seepage. My family was one big rain event away from another flood of our finished lower level. Bill Anderson also became involved from headquarters.     While I can't touch on everything that took place I want you both to know just how much our family thinks of Connecticut Basement Systems and the superb team you have in place.  They did the right thing during our time of need. I will always promote your products and service whenever the opportunity presents. My wife and I have been spreading the word about the wonderful people that do make Connecticut Basement Systems simply the best. Thank you!

Jay was very, very good! He fixed the problem and I'm extremely pleased!

He was very considerate and helpful. Want him back every year! 

Your installation crew was excellent! They were hardworking and courteous and i am very satisfied with the job they did. Your office staff was also excellent and your salesman gave a great, clear, and understandable presentation. A colleague at work recommended you to me. One thing i liked very much is that your salesman gave me the absolute lowest price and didn't try to "wheel and deal" like your competitor did. Before your system my basement was a swampy mess and now it is as try as a bone. It's miraculous!

Chuck was phenomenal, patient, and very thorough. 

You came when you said you would, you performed the job you said you would and we are pleased with the results. Thank You!

A year ago I called for a free-estimate on a sump pump install. Cynthia came at the scheduled time and was very thorough with the estimate and answered all my questions. I told her that I needed to get finances in order before scheduling an install. She did follow up with me, but there was no pressure. A year later, I did call to schedule the install. The two installers were on time, very professional and very, very neat! The project was completed in several hours and I now feel the security of knowing that I am prepared and will not have a flooded basement as has happened before. Thanks for your great work. I have recommended your services to a number of friends & co-workers.

I am so happy your company could come out so quick. I loved Marj -- he was so polite, knowledgeable, and replaced the proper equiptment. I'm so happy!

Everything is dry. Not a drip since the install.

I am impressed with his professionalism and knowledge. Very clean!

Prince is 110 out of 100! He's nice, kind, patient, and informative - didn't feel rushed! 

The installation crew sent to our home was absolutely amazing. They did an excellent job, were very professional, we made the job harder for the installers and they still got the job done. We recently had our driveway repaved and asked them to park on the street, we know this was a pain but they did not complain, they did the job, and we are extremely thankful!

Mike was thorough and explained in detail the work he had done.

I received your warranty package and since i don't have a computer I'm writing to you regarding your system. I am very pleased with the system you installed. Previously i had been removing water from my basement for three weeks and that's not an easy job for someone who is 80 years old. But since you installed this system i have not had to worry about rain because i know i am covered thanks to you! I just wanted to thank you all and let you know that i have recommended your system to quite a few people.

Allan and his team did the drain, sump and exterior work this week and Rafael should be doing the walls and floor today and tomorrow. I've got admit, I'm more than pleasantly surprised with the quality of the work! It's not done yet, but I'm thinking it will look pretty darn good when finished! I'm glad I'll finally have a livable space again and won't have to worry about my health when washing clothes!