Testimonials for Connecticut Basement Systems

I called Connecticut Basement Systems in March of 2019 for help with my water issues in my finished basement and garage. The sales Rep Victor Abitia came to my home and saw the complete mess we had. The wall was destroyed from water coming in through the garage under the foundation and into my kitchen. Several other companies did not want to get involved with this mess. Victor put together several plans that he thought could work but my cement floors with ceramic tile caused issues. He did not give up. He called a coworker, took pictures and together they created a plan for my drainage issues.  A plan was put into place and paperwork was done and a date was made for install. The day of installation was amazing. Jose Blees the Foreman came with his helpers Jorge Rojas and Jahroume Gardner. They were friendly and very courteous. They explained everything they were going to do, and they got right to work. After 4 hours I had drains and pumps and outside drains as well, all installed in a timely manner. They were very clean and did not leave a mess behind at all. It was a stress-free project. I even had questions after they left when putting the kitchen back together and I texted Jose and he responded quickly and answered all my questions. I highly recommend Connecticut Basement Systems. Thank you for your service, Allison

I was so impressed and happy with Dan's work. He was thorough, polite, and well informed, he was amazing to represent CTBS. 

Ismael was a really nice guy. He explained everything I needed -- overall a great experience. 

 George was an awesome guy! He was thorough with explaining and the experience was great!

Dan is an excellent tech!

Please extend our thanks to Ryan for doing a great job! He was very knowledgeable and professional. He's another great apart of CTBS! 

Felix was efficient, professional, and knowledgeable, he's excellent! Best of the best! 

Sergio was very knowledgeable about everything and kept the place spotless. I will always ask for him when I need more work in the future. 

I am very satisfied with the job you did. Your installation crew was mannerly and answered all of my questions very well. Your office staff was very friendly and professional along with your saleswoman. I chose your company because of friends that have told me how well your system had solved their wet basement problems.

I am very pleased with the work you did in my home. Everything from your office staff to your installation crew, and especially your salesman, were excellent. The clean up was good and I trust that when I have the next big rain storm I'll see positive results from your system.

Overall excellent experience. Recommendation by my realtor.  

Dan did a fabulous job! He was fast, friendly and very helpful.

I am extremely satisfied! The changes required from the original proposal were handled very satisfactorily. Professional and courteous staff that really know what they're doing. The staff setting and organizing the appointment were always good. I'm impressed that I received return phone calls when I left voicemails. This is obviously a very customer-focused company. I had my older company for nearly 20 years. The comparison to my old company is a night and day improvement -- it's a relief to finally have my basement system in proper hands. Thank you! 

Bruce is knowledgeable and articulate! 

Very impressed with Bruce! Best Tech ever - professional and want him every year!