Testimonials for Connecticut Basement Systems

very pleased with everything - I was treated very well by your entire staff.

Not only was the problem resolved in a timely fashion but we were very impressed with the professionalism of your Quality Assurance Manager, Jason Wood. Mr. Wood met with me and my husband and quickly identified and outlined a resolution to the problem. It was handled expeditiously and professionally. I wanted to commend Mr. Wood on his dedication and determination to resolved the matter while ensuring quality workmanship as well as a very satisfied customer. Since the work was completed, the solution is working well. Please extend our thanks to Mr. Wood as well. I wish you and your staff a Happy, Healthy, and Prosperous New Year!  Sincerely, Lucy D. - Monroe, CT

Jorge was really knowledgeable and did a phenomenal job. He explained everything. He's a real good guy!

Steve did a great job and explained everything so well. I'd love to have him back for future service!

Very nice! Happy to get a new pump, Dan O. for annual maintenance going forward!

Rob was prompt, professional, informative, and personable. Peace of mind. 

I had one foot of water in my basement after every 4-5" rain fall. I no longer have any water - nor is my slab creating condensation even after the hardest rainfalls! I didn't go from a little problem to a better fix, I went from a major problem to a completely dry basement. You can use me as a reference, I'd love to share my former problems with anyone wishing to eliminate their's, I can't say enough about my results so far, thank you.

Everyone from Mr. Rainer Finke our salesman and Mr. Janesky for caring enough to make a system with such a backup - he had the answer to my problem. We had a sump pump with a bilge pump backup, but when the bilge needed repair, before my son got it back in and working I was flooded 3 times - other times before that too! I kept an intercom next to my bed so I could hear that sump go on - that was terrible!! HA-not anymore!!!

I had a great salesman come here and before that they sent me a book and product brochures and information on my saleman. I am a very happy customer.

Tony Dilonardo, from service, came to install a battery backup pump. Tony is all ACES. He took time to explain to me everything he was going to do and he showed me how it was done. He really helped me understand the workings of both pumps. I really appreaciated him taking the time. I would only want Tony to come and service my pump if that is possible. Thank you and thank you Tony!

Very impressed with pre and post follow up. Very professional and friendly. Jason has worked with me on a couple of projects. He is extremely knowledgeable. His integrity, honesty, and friendly demeanor is what has me coming back for all home based projects. Jason - a genuine guy - you can trust in what you are getting.

Jorge is delightful and I want him back every year for annual maintenance. 

William was very thorough and helpful. Pointed out a leak in the water main and am very grateful. 

He was great and helpful!

Your crew arrived here on schedule to install the system, and they finished the job well within the estimated time. I salute the crew as masters at their work. For the first time in eighteen years in this house, the basement was dry. I'm sure that this is no surprise to you, but it sure gave me a good feeling and makes me regret that I didn't have this done years ago. The Service & Production Department was quick to re-schedule our planned installation date from the originally set time when I called with a conflict. You may recall that we are involved in a number of major home repair projects as I write this letter, and I wish my other contractors had gone to your school on how to conduct business. My thanks to all your associates. Best wishes and keep up the high standards that you obviously work hard to maintain.