Your crew arrived here on schedule to install the system, and they finished the job well within the estimated time. I salute the crew as masters at their work. For the first time in eighteen years in this house, the basement was dry. I'm sure that this is no surprise to you, but it sure gave me a good feeling and makes me regret that I didn't have this done years ago.
The Service & Production Department was quick to re-schedule our planned installation date from the originally set time when I called with a conflict. You may recall that we are involved in a number of major home repair projects as I write this letter, and I wish my other contractors had gone to your school on how to conduct business.
My thanks to all your associates. Best wishes and keep up the high standards that you obviously work hard to maintain.