Testimonials for Connecticut Basement Systems

To Whom It May Concern: After procrastinating for several years, I made the call to Connecticut Basement Systems. They took all my information and set up an appointment for someone to come assess my situation and give an estimate. An information package arrived along with the sales representative’s profile and credential sheet. The day of the appointment, I received a call a half an hour prior to Don Godbout’s arrival. He arrived with a couple brief cases of product and materials. I explained what was going on and wanted to accomplish with the basement. We went downstairs and took a look. After assessing the situation, Don gave his presentation. He had several products to offer: windows, dehumidifiers, insulation, etc. I told him exactly what I wanted and he concentrated on just that – the de-watering system. He was not a pushy sales person as most are. Don then went downstairs, took some measurements and photos for estimate. While going through this process, I was able to ask many questions and got detailed answers. If Don did not know he made a phone call and got my answers. We went back upstairs and Don worked through the numbers and gave a price. After some thought, I agreed. Don worked up all the paperwork, set a date for installation … deal done! After he left that Saturday, I had some other questions. So, I called him Sunday AM. I caught him going into church with his family. Don was very courteous and took my call. The installation crew also gave a half an hour heads up prior to arrival. The foreman introduced himself and they immediately went to work. I figured at least a couple days work but – entire project was completed right down to clean up in 1 day!! All said and done, I am happy with the project. Wish I had called sooner. Everyone I worked with was informative and professional. Don and Connecticut Basement Systems did what they said they would. I would do business again.   Sincerely yours, Lorraine Bonomi

Outstanding customer service and leaving the half-inch pipe where the discharge pipe ends! 

Thank you for taking care of our basement problem. I am now preparing to turn it into a usable space. Other companies did not have your experience and size. I felt comfortable with my decision right from the beginning.

The entire job was completed as planned. Stew was an excellent "hands on" leader of his crew. I wanted your company to do the work because I felt comfortable with the size and experience. Thank you for taking care of our basement problem. I am now preparing to turn it into a usable space.

Overall excellent experience.  

Thanks for all of your assistance in making this a painless project!  We had a plumbing failure that flooded the space...had we gone with another company, about 20-30% of what we had just had built in the basement would have been wasted and needed to have been redone, and instead, no big deal.  And give thanks for choosing CT Basement Systems products over regular wood and dry wall!

My best friend insisted I call you- and I'm happy I did. The installation crew was friendly and fast, and the office staff was efficient. Chad Achenbach was very upbeat and helpful.

I wanted to pass along some real super thanks for Kris Kelly. He went above and beyond to help me with a situation. I have a great amount of respect for how he treated the situation and helped me. That is indicative of my experience with CT Basement Systems and your division in Vermont. I have a home there as well and I have a full basement systems that you guys installed and I consider your company to be outstanding and I highly recommend them for everyone. Specifically Kris’s real support today when I needed some help. Thank you. 

I'm so happy with Ben's quick response when it came to getting a tech out to my mother's house. 

The service was amazing. Ben and John served my mother so well. John did an excellent and quick job!

I was VERY pleased with Dan's service, he was fantastic! 

I was very happy with Dan's work and will continue to work with him again. The entire experience was extremely pleasing.

Prince's customer service was a 10!

I cannot tell you what a pleasure it was to have Eric Ardito as the Production Foreman on my basement finishing project. His customer service was outstanding as he put tremendous effort into making sure I was completely satisfied with the work being done.   Eric's knowledge of the business is very extensive...the man knows his stuff! He was generous in offering alternative ideas and suggestions from the original plan and was so easy to work with when we decided to make changes. He communicated with me every step of the way and was so approachable when it came to asking questions.   Eric's work ethic was amazing! He and his team members showed up every day and worked hard while paying attention to the finest of details. He set a great example for his co-workers and always gave them credit for "the team effort" it took to do the job. Eric is so good at what he does on all aspects of this kind of work, yet he is humble.    When Eric and his crew finished the job, the clean up was spotless and the space just sparkled. They should be very proud of the work they did under his leadership and know what a very satisfied customer they have.

Outstanding job, amazing! Praises his (Ryan's) work!