Testimonials for Connecticut Basement Systems

Dan is very knowledgeable and pleasant to work with! Dan came up with a very good solution to hopefully fix our water problem!

Very happy. Everyone you send is great! 

Loved Jesse! She wants him going forward and will recommend him going forward. 

Bruce did an outstanding job. He was very thorough, neat, explained everything, and answered all questions. 

My service technician was friendly, courteous, professional, and diligent. I like that the technician kept me updated, took many pictures, and made a thorough report.

Dear CT Basement Systems, We are so pleased with our system we had to let you know that we survived Tropical Storm Irene without one drop of water in our basement! We are so glad that we decided to go with the UltraSump including battery backup!  Our rain gauge showed that Tropical Storm Irene dumped over 8 inches of rain on us and our system just kept on pumping! We have had our basement system for three years now and it has served us well. We have peace of mind knowing that we have battery backup in the unfortunate event we lose our electricity. We recommend your system to everyone who tells us of their own wet basement horror story. Thank you Connecticut Basement Systems!

Jesse was efficient and courteous! Give him a raise!

Ryan was [an] unbelievable representative of your company. He called ahead to let me know when he would be there. He immediately got out of his truck with a big smile and a handshake and an introduction. The service he performed was immaculate very detailed well done and better explained by pictures. Ryan is a great employee.

I am very satisfied with the job. Everything was great especially the crew and their clean up. We chose you because of your professionalism, reputation, and knowledge that your company is reliable. I am very pleased with the fact that the entire job only took two days to complete, meeting all of my expectations.

Just wanted to extend this note of appreciation for the commendable efforts of your team in completing the waterproofing project in our basement. Your team was considerably organized, did the job professionally and cleaned up methodically upon completion of the basement project. We have had to deal with water issues over the last 2 years since we've moved to our new home and couldn't have been happier for contracting you at such impeccable time, what with the recent intermittent rains we've had. Of special mention is Michael Lane, whose noteworthy dedication to the project expedited our decision to hire your company. He made himself available during after-office hours for any questions we had. Additionally, he stopped by our home on two occasions during a Sunday based on our availability to address our concerns, which obviously was beyond the call of duty. Again, thank you and please note that we won't hesitate to put in a good word for you.

Kryzs is amazing and his team! They NEVER quit, they kept working AM-PM to get the job done! And very honest, knowledgeable and informative about the job! 

John Landry was fantastic!

They did a wonderful job, were professional, and were very clean, and would recommend them again. 

February 7, 2019 Mr. Larry Janesky, Owner Connecticut Basement Systems 33 Progress Avenue Seymour, CT 06483 Re: Connecticut Basement Systems (CBS) Hegermiller Installations – 4 Oakledge Circle and 18 Scribner Ave, Norwalk, CT 06854 Dear Mr. Janesky, I am writing to compliment you and your team. From my initial inquiry to CBS to the completion of the second installation today, your people were a complete pleasure with whom to work. Your salesperson, Vin Orsini overcame my significant objections to hiring CBS, starting with the adequacy of the design and ending with your price for the work (which was significantly higher than the competition). What convinced me to work with CBS was Vin’s thorough knowledge not only of your product, but of construction and of the specific challenges of the job. He far surpassed his peers from Vulcan and BudgetDry who gave cursory, inaccurate or incomplete answers to my questions. Over multiple conversations, Vin spent the time necessary to fully understand the project and to thoroughly explain the solution he recommended. He also was available to me through the prolonged scheduling process and through the job completion. He returned calls, text and emails promptly. Your production coordinator, Jennifer Raccio, was a joy. I had asked for an earlier job date than was called out in the contract. She called and offered me several dates and ultimately the job was completed before the specified contract date. She was unfailingly cheerful and accommodating. Finally, your construction crew – both times headed by Josh – was fantastic. (They did my daughter’s house at 18 Scribner first, after which I requested them for the job at my house. I am so glad that I did.) The crew called ahead to confirm their arrival time, arrived when scheduled, worked diligently while on the job, and did a splendid job overall at both locations. Their work was neat and professional. Their truck was well organized and clearly reflected their work ethic. They finished ahead of schedule and left both the basement and their path to the basement cleaner than they found it. Afterward, Josh fully briefed me on the operation of the system and recommended that I call CBS for annual maintenance. It is not often you encounter such courtesy and professionalism these days and my experience is that the corporate culture has a great deal to do with how your employees relate to the world. My congratulations to you for the business you have created and the people you have chosen for your team. At this point, my hope is that your system performs as well as your people. I hope to be able to write you again after a few heavy rains and report that all is well. Very truly yours, Don Hegermille

Steve was a very nice young man. Very helpful, and went above and beyond to help me.