Testimonials for Connecticut Basement Systems

I am impressed with the execution of the project by the Connecticut Basement Systems, Inc., and confident in the performance of the systems installed. All done at a modest investment and no inconvenience to our family. 

Dan was great! He was so polite is one of the best technicians I have had in my home! 

I just had Bill Hause, a very nice young man, I wanted to compliment on how knowledgeable polite he was and what a nice job he did! He explained everything and we have been using CTBS for over 10 years and I wanted to give you a compliment! 

Jorge went above and beyond. He taught me about the system and all-around did a great job. 

I'm extremely pleased with Dean, who found and repaired the issues within the discharge line. 

Justin cleaned seven pumps and I'm so impressed. I really appreciated his dedication to social distance. I'm very happy with the work.

I just wanted to let the company know how amazing a job Jorge did for me. He's very professional, answered all my questions, and did an all around amazing job. 

Daniel was terrific!

Impressed with Kyle's knowledge and professionalism. 

The job was done fast, professional and so far its better than sliced bread. The salesman answered all my questions. I chose you over other companies because of the awards you have won and the customer satisfaction.

We had some questions the day after the installation. A crew came up that very morning and clarified everything. Also, the portable dehumidifier was in an inconvenient spot. They moved it for us. They also rebuilt the drain system which we weren't entirely satisfied initially. Terrific!!! We were very satisfied with the end result and with your efficient and courteous crew.

More importantly, I wanted to let you know that I reached out your team recently to complete a small job at my house, replacing a poorly installed and partially rotted door and frame in my walk out basement. Since I spend a lot of my day taking complaints, I like to send out compliments when a job goes well.  Your team was really great to work with. I was on a tight timeline, and the phone sales person was originally telling me a few weeks to get an estimate. But I was connected to Vin Orsini and he helped expedite the job. The entire job done in just a few weeks.  Bill Anderson came for the install with an apprentice (Dave I think). Bill was really exceptional. Not only did he do a great job on the door, but was very professional, and took the time to explain what they were doing and check that nothing else needed to be fixed. He even asked me if I had extra grout for the tile floor (which I did), and he took the time to replace the grout line behind the door to complete the finished look. He even brought some gravel with him for the ground outside the door. I was not expecting any of that. So it was a small job, but your team gets an A+ in my book.  

After the initial introductions, I had mentioned to Bobby that I would stay out of his way so he could work. Bobby encouraged me to stay and learn about the products I had purchased. That's not something you hear every day! I learned quite a bit. Wow! Top shelf!!!

Jason was professional, knowledgeable, and respectful. He answered all our questions and convinced us that this was the right decision.

Ct Basement Systems, I don’t know how to thank you, your company and your workers for the most efficient & professional work that was done & completed at my house on 5/31/12. My basement is exactly as Rick said,  “dry as a desert” and much more important I can breath. Before if I went in the basement, I would have to quickly reach for my inhaler because I couldn’t breath. Now my doctor has even taken me off some meds as well as the breathing machine, and I have been doing a lot more work in my yard. Thank you so much for giving me another life. Ruth