Serving Connecticut, Westchester and Putnam Counties

Testimonials

Testimonials for Connecticut Basement Systems

George was polite and did a wonderful job. I am a New Yorker so I do not compliment often but he defenitely deserved this review.
Gerry G. of Dobbs Ferry, NY
Tuesday, June 30th
Rob was fantastic! Knowledgeable and extremely helpful!
Brahmani L. of Dobbs Ferry, NY
Wednesday, July 5th
My wife and I recently employed Connecticut Basement Systems to do some major waterproofing work. Specifically, we had installed the WaterGuard Drainage System, TripleSafe Sump Pump, ThermalDry Flooring, Brightwall Paneling, CleanSpace and SaniDry Air System. I am happy to say that after four extremely powerful rain storms, our basement has remained bone dry! Our experience with your team has been nothing short of great, starting with Rick, who met with us back in early January. Rick's friendly and informative style instantly made us feel at ease. This was very apparent to us, especially when contrasted with some of your competitor's hard sell tactics, which completely turned us off. As the job date approached, Rick checked in with us to see if we had any questions. He also went out of his way one morning by agreeing to meet me and my contractor in Westchester to ensure that our basement was indeed ready for Basement Systems workers to begin the waterproofing process. Your team of workers were fantastic, so much so that my contractor commented that he had never seen such a thorough waterproofing job. We just wanted to say thank you, and if a prospective client needs a reference, we will be happy to speak to them on your behalf. Sincerely, Frank and Kimberly C.
Frank/Kimberly C. of East Chester, NY
Wednesday, September 7th
Thank you for the fine workmanship! Great investment.
Robert G. of New Rochelle, NY
Friday, February 17th
The whole experience was unbelievably good from start to finish. The company gave me the name of the field tech consultant at the time I made my appointment and followed up with a short biography in the mail. They also sent me a handbook educating me on basement water issues. The tech called me the night before our scheduled appointment to confirm the date and time and to give me his cell phone number. He arrived promptly and acted professionally throughout his visit. He found the most cost-effective waterproofing solution to my problem and was able to spec out my job at my house and set up a time to do the work. The crews arrived promptly, worked professionally, and left my home spotless. The job looks great, too. I can't believe that I am writing such an effusive review for a waterproofing job, but this is as close to perfect customer service as you get. I HIGHLY recommend Connecticut Basement Systems to anyone looking to solve a basement water problem!!!
Adam E. of New Rochelle, NY
Friday, November 18th
Just a note of thanks for your cooperation through the long process. We are happy with the final result. I also wanted to put a good word in for Adam once again; his work was excellent.
Alex E. of New Rochelle, NY
Wednesday, November 16th
Prince was very professional and friendly! He explained everything he was going to do and asked if I had any questions! Prince made sure everything was cleaned and put back after he finished the job!
Cynthia T. of New Rochelle, NY
Tuesday, August 8th
Tyler is amazing! He did an EXCELLENT job, he is a really good employee. 
Sabrina H. of New Rochelle, NY
Thursday, December 14th
Dan gave the best service ever! He is a great asset to your company! 
Janet S. of New Rochelle, CT
Thursday, December 21st
Dan was wonderful! He goes the exra mile and is clean, polite, and meticulous!
Karen H. of New Rochelle, CT
Friday, July 20th
I would like to thank you for sending Jorge Rodriguez to the house last week. I have been a customer for more than 10 years and happy to share some feedback with you as he exemplifies what an employee must be. He was considerate, courteous, hard working and committed to doing a great job. While we had confirmed that this was scheudled to be a two person job given the number of pits and a sani dry to service, as the only one assigned to the job, Jorge worked tirelessly through each of the pits servicing the pumps and systems. He surely represented Basement Systems well and I wanted to share this with you, and ask that you pass this along to his manager, I think Brian Hammock. As long as the day was for Jorge, working almost the entire time alone, he left around 7:45 or so and didnt take any shortcuts to finish prematurely until he knew his work was done and that he followed your process, and final clean up. He left everything nice and neat, and he clearly takes pride in his work, and in ensuring that Basement Systems is represented well to customers.   
Ilan S. of New Rochelle, NY
Monday, December 3rd
Jamin Lopez was just at our house. What a great representation for your company. He was patient, he spent time with me and did not leave until the problem was solved. I am so lucky to have met him.
Steven S. of New Rochelle, NY
Monday, May 6th
Catrell did an amazing job and I was so happy that I emailed the company to let them know how much of a wonderful job Catrell did.
Patricia O. of New Rochelle, NY
Monday, July 6th
Alex and Jorge were some of the best techs I've ever had!
Ken L. of New Rochelle, NY
Wednesday, December 15th
Antonio and crew are just lovely!
Catherine V. of Eastchester, NY
Friday, September 7th
Total testimonials : 1559