Serving Connecticut, Westchester and Putnam Counties


Job review from in Morris, CT 06763 on 11/07/11

Overall Rating:

4.6  out of 5

I have had the system for many years. This job was a rework due to complete flooding in the basement due to Tropical Storm Irene.

Both experiences were wonderful.

Thank you.

Our Overall Service

Very professional. The staff listens to your concerns and addresses your needs. They try to make you happy.

Call Representative

The wait time to speak with a customer service rep on the phone was extensive. You should consider building a que and tell people how long it is to speak with a representative and give people a chance for you to call back, keeping them in the same order in que.

Once I spoke with a customer service rep I was very satisfied.

Our Office Staff

Person called for final payment. She found an error in the billing, corrected it and then took my payment. She followed up with a invoice noted paid.

Sales Process

The technician came to my home and understood my situation. He wrote up a detailed quote with costs for any additional add-on's. I knew exactly where I stood.

Our Installation Crew

Start of installation took some communication. The foreman did not have my quote and was planning to attack the job differently than the technician had laid out. However, once we discussed it he was totally on board with the plan. They were wonderful through the installation process.

Consider providing the foreman with a copy of the quote then there is no question.

The Cleanup Process

Excellent job.