Meet The Team

Meet The Team

Josh Kroop

Connecticut Basement Systems

Title: Sales Consultant
Hometown: Guilford, CT
Josh Kroop from Connecticut Basement Systems

Josh has more than a decade of experience in the home improvement industry. Having spent the majority of his time with a major remodeling company, he has extensive knowledge in basement waterproofing & foundations, windows, siding, insulation & roofing. Josh brings a focused, intelligent approach to each job he is involved with and is a true professional.

Connecticut Basement Systems saw what an asset Josh would be to the company with his basement waterproofing & remodeling experience. He is a trusted and valued member of the Connecticut Basement Systems team and upholds the standards of the company. Josh has been thoroughly trained and has earned the highly esteemed title “CERTIFIED Waterproofing Professional” through the Basement Systems International Waterproofing Contractor Network.

Connecticut Basement Systems is the exclusive regional dealer and the International Headquarters for the Basement Systems International Waterproofing Contractor Network, a group of more than 400 of the best waterproofing and crawl space repair contractors in the world, who have exclusive access to patented products, comprehensive training and support through the international company

Josh enjoys meeting with homeowners and helping them solve their basement water problems, enabling them to get more out of their homes. With over a decade of basement waterproofing experience in Connecticut, Josh has seen almost everything imaginable below grade!

Google Reviews

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CT Basement systems performed some basement work last month and it was a very good experience. Initially, the sales guy (Brad) did a careful inspection and we discussed a plan and a price for the work. Everyone starting with the sales guy, Brad and the admin people like Diane provided a professional experience. Once the job was scheduled all teams arrived on time, in a well marked "Connecticut Basement" truck and worked quickly. They kept a very clean job site so I had no cleanup. The second team was sent to inspect and insure the work could continue on schedule, "measure twice and cut once" another confidence building step. The work was completed yesterday and again a very clean job site, my home and no clean up for me. They deliver good work at a good price with a lot of knowledge and experience. I would recommend them for any basement work.
By Gary Washington
Wednesday, Jun 3rd, 2026
Company Reply
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Overall I was very pleased with the quality of the work performed. Only reason for not giving a 5 star rating is that the cleanup of the basement was less than what I was expecting given that management said the basement would be very clean after the job was finished. There were many areas of hand marks of dirt and grime on the basement walls and allot of extra dust which was left for me to clean. The first day of work the crew forgot to bring their vent fan which made the work area more dusty than it should have been. Also, the crew was understaffed for the amount of work required to do the job which led to several of the trench locks missing (crew forgot to install) several vital parts to complete the job. A quick call to CT Basement Systems Production staff was all that was needed to correct this problem at a later date. Electrical work was done on time and as expected. In spite of the work crew staffing issue the crew did a great job. I definitely would recommend CT BS to friends and family.
By Bob From Connecticut
Wednesday, Jun 3rd, 2026
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6/2/26 Eric called prior to coming and was prompt with his arrival. He was very thorough and explained all procedures he performed. He also mentioned and applied a discount for paying by check. Excellent job! Thanks again.
By G Williams
Tuesday, Jun 2nd, 2026
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Tech arrived in the estimated timeframe, and he efficiently accomplished his tasks. He was very polite, and very knowledgeable in answering any question I had. I highly recommend Connecticut Basement Systems.
By Ken Lazor
Monday, Jun 1st, 2026
Company Reply
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Sheldon and team did an absolutely magnificent job finishing our basement. He paid attention to every detail and went above and beyond to make sure we were happy with the final product. He is an absolute pro and knows his work inside and out. If you are finishing your basement, go with this company. While the quote might be a bit higher, you get what you pay for. We couldn't be happier with the way our basement finishing turned out!
By Kyle Fischer
Friday, May 29th, 2026
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They ONLY make appointments during the week with the latest time slot being 1pm. Do they only service retirees? It's ridiculous. I had to take a day off from work for them to pick up a unit (I thought they would be fixing it that day). Now it will be 4 months (!!!!!!) from when they picked it up to when they will deliver it again, due to their awful scheduling. Completely unacceptable.
By Bobby Smooth
Wednesday, May 27th, 2026
Company Reply
Hi Bobby, We can't seem to find you in our system. Please feel free to call our service department directly at 888-870-6309 to get a resolution. You can also email us your information to [email protected] and we will have someone in our service department reach out to you.
Thursday, May 28th, 2026
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Fantastic service from Eric Hanson on our dehumidifier. Eric exemplifies the 5-star service you can expect from CT Basement. We had our basement refinished several years ago and had a Sedona Dehumidifier installed. That dehumidifier is incredible, runs all year and keeps the basement very comfortable. This year during the service, I mentioned to Eric the condensate pump was working slowly. He spent a great deal of time here diagnosing the problem, he replaced the entire condensate line and refoamed the rim joist and outer gap on siding of house that was removed during installation of new line. His "can do" customer service attitude epitomizes all things CT Basement stands for. Our work was awesome in the basement, and the follow-up just as good. We have gotten so much more use from the basement after the refinish.
By Mark Handler
Wednesday, May 27th, 2026
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Chuck Stofko came to look at my basement he was professional, knowledgeable and explained everything regarding the settlement of my basement. I highly recommend Chuck and the company. Thank you Chuck
By Suzanne Pinette
Saturday, May 23rd, 2026
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Customer Reviews About Me

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By Christopher R.
Trumbull, CT
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By Sacha R.
West Haven, CT
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By Debbie Z.
Middlebury, CT
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Very pleasant and professional
By Francesca L.
Branford, CT
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Josh and his crew were very accommodating and efficient.
By Armand A.
North Haven, CT
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Especially courteous and efficient
By Ophra W.
Madison, CT
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Josh was great, really explained everything well to us so...
By Todd B.
Simsbury, CT
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By Dick W.
Old Lyme, CT
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Testimonials from customers I've helped!

Loved Josh! Read Full Testimonial
Bari R.
Fairfield, CT
I would highly refer anyone to CT Basement Systems. I would let them know how great the salesman and workers... Read Full Testimonial
Bob D.
East Haven, CT
We are very satisfied! Very happy to have a clean, dry crawl space. The crew was wonderful. They took great... Read Full Testimonial
Diane C.
Madison, CT

Videos from projects I was involved with

Case Studies I've worked on

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