Jorge R.

They ONLY make appointments during the week with the latest time slot being 1pm. Do they only service retirees? It's ridiculous. I had to take a day off from work for them to pick up a unit (I thought they would be fixing it that day). Now it will be 4 months (!!!!!!) from when they picked it up to when they will deliver it again, due to their awful scheduling. Completely unacceptable.

Fantastic service from Eric Hanson on our dehumidifier. Eric exemplifies the 5-star service you can expect from CT Basement. We had our basement refinished several years ago and had a Sedona Dehumidifier installed. That dehumidifier is incredible, runs all year and keeps the basement very comfortable. This year during the service, I mentioned to Eric the condensate pump was working slowly. He spent a great deal of time here diagnosing the problem, he replaced the entire condensate line and refoamed the rim joist and outer gap on siding of house that was removed during installation of new line. His "can do" customer service attitude epitomizes all things CT Basement stands for. Our work was awesome in the basement, and the follow-up just as good. We have gotten so much more use from the basement after the refinish.

Chuck Stofko came to look at my basement he was professional, knowledgeable and explained everything regarding the settlement of my basement. I highly recommend Chuck and the company. Thank you Chuck

Sump and pump installation. 5 stars.

Bruce was the tech at the site. He was excellent ; knowledgeable and answered all my questions. He was willing to go beyond just servicing but also repaired an outside leak. He also adjusted my dehumidifier to make it more efficient. He is an asset to your company.