Jorge R.

Very professional. Very responsive. On time. Very knowledgeable. Great experience.

Had a new sump pump installed and have had an awful experience. The sump pump itself works, however, The installation team missed routing a hose back into the new well and our basement had a large water leak on day 1. They also forgot to leave the backup battery we purchased with the unit. The worst part is where they chose to route the new ejection site in the backyard. The new sump runs every 2 minutes and now we have a flood zone in the backyard that is overflowing into the neighbors yard. Where the water ejects from the house also floods immediately next to the house. We received conflicting reports from different people at CT basements, but most of them say there’s nothing they can do about it. So now we are stuck with a flooded yard which is inching towards the house, angry neighbors and another $5,000 bill to get the drainage fixed. Edit: added photos for reference.

Connecticut Basement Systems was so easy to work with. They were always punctual and their work was thorough. Alexis and Maria in accounting were great to work with as well. Very helpful.

Hired to remove 2 old small sumps and install their large single sump for a two-submersible-pump sump system. They were to leave a 3rd sump of mine untouched. But the workers removed it anyway despite my reminding them not to, and despite it being noted in the plans by our salesman. The new sump and pump system installation is excellent. Very nice job, and they cleaned up after themselves. Once the company knew what the workers had done to my 3rd sump, they sent workers to install a replacement at no extra charge. Had there not been the 3rd sump removal issue, I would have rated Connecticut Basement Systems a full 5-stars. But, had they not fixed the mix up to my satisfaction, I would have rated them 3-stars at most. So, kudos for making things right.

Ryan does a fantastic job. He explains everything in detail. His recommendation as it relates to my sumps has made me feel confident that I will have no issues. You can depend on Ryan to be at your home on time and and do his job extremely well. Also, client services goes above and beyond to be helpful Thank you Ryan.

This company does it all, and manages to check all the boxes. After our Basement developed a complex water problem, Connecticut Basement Systems analyzed the problem, demolished the existing finished basement, installed a waterproofing system, and then rebuilt, ceiling walls, and floors with their high-quality, carefully designed, attractive, proprietary, finishing materials. From the project manager to the Carpenter, Plumber, electrician, every single person was knowledgeable, prompt, Neat and reliable.