Testimonials for Connecticut Basement Systems

Our sales person gave me his cell number and checked on us during a really wet few days. He even responded to me at like 9:00pm when I texted that I was panicking about rising water. He was calm and just told me what I had to do. He worked to get our month long wait time for installation moved ahead. Unfortunately it only ended up being several days earlier then expected but still earlier. The lead guy was extremely friendly and made me feel very confident. He was honest and apologetic about the oil burner not working after the line was manipulated during work. He advised me what to do and waited for me to call our service provider (a huge snow storm was heading our way the next day!). Our oil company came a few hours later and all was a quick fix. Very pleased they did not leave my family without heat and hot water... Some would have to escape the responsibility. The team also spent time in the front yard to fix tire tracks made by their truck. Really just a very cohesive, polite, and very efficient team. I have already brought the company up to several friends that are having basement blues.

First and foremost, THANK YOU, THANK YOU, THANK YOU!!! We were away from home during hurricane Irene and came home to find a COMPLETELY DRY basement!!!

Jorge did a wonderful job. A+ work, I just wanted to pass along my appreciation!

I am completely satisfied with the installation and the way the system works. I chose you for the job because you had good promotional materials and a great sales representative. He was very clear and helpful.

The Technician sent to my house this morning, David Hicks, did a very good job. I strongly recommend.

David did a great job and I highly recommend him!

Couldn't praise you enough! You saved my basement!

We bought our home in Hastings with a great deal of moisture in the basement and even spots of pooled water, particularly after the rain.  The water in the basement was almost enough to stop us from purchasing the home.  CT Basements installed French drains and the moisture system and it has made a dramatic difference.  The basement is now largely dry and accordingly it has become a more usable space.  We are grateful for the product/service they provided particularly given the lifetime warranty and knowledge that they are here if the water returns. 

To Lawrence Janesky, I am writing this email to praise Basement Systems on two fronts. But first let me tell you our story. After living in our new house for the past 4.5 years with hardly a drop of water in our unfinished basement, we discovered water flooding in at a rate of 10 gallons an hour through every part of the basement perimeter. Naturally we were stressed and baffled and called everyone we could think of including plumbers, excavators, roofers, basement specialists etc. One of the many calls we made was to Basement Systems and it was three weeks for a first time estimate appointment. After applying 6 gallons of hydraulic cement we were able to reduce the flood to a few gallons an hour but we were still frantic to find a solution quickly. Due to the wait for an appointment we wrote off your company as one of the contenders for a solution. After having several basement waterproofing companies visit our home, and after giving a deposit to one of them, we read through the Dry Basement Science book you had sent us through the mail. This very well written and descriptive book put a lot of things in perspective for us and gave us a new light on some of the things the other basement companies had said in their presentations. One of the things I especially valued in your book were the concentration on the technology of your solution vs the other companies concentration on how often they were praised and by whom. It was really the receipt of the Dry Basement Science book alone that caused us to reevaluate your company as a contender. We purposely sought your company out at a booth at the Home Expo at Pace University in Pleasantville, NY last weekend to see what you had to say and whether you might be persuaded to come out earlier to visit our home.  At the Home Expo we had the pleasure to meet with Jeff Nelson who was very helpful in his description of your system and your company. Even better, was that Jeff agreed to make a personal visit to our house that same evening, a Sunday night, after the expo was over! This visit combined with Jeff's superb demeanor and knowledge convinced us to choose your company over the company we had already given a deposit to. In addition, we later learned that Jeff was able to give us a very early date to implement the proposed solution. In summary, I would like to praise you for the book you have written, for the willingness to send it through the mail before we had seen anyone from your company, and for retaining excellent staff such as Jeff Nelson. Sincerely, Patrick V.

Dan was extremely professional.

Overall very satisfied with company.  I would recommend you to my friends and family.  

That leaves Julie for last! You gave us wonderful suggestions, provided calm management (which kept us calm, and that was much needed), solved the big problems, was always their to listen to Kathy and I and kept everyone on task while keeping us, your customers happy. All that is pretty priceless also. 

Tibor was a great support, solving problems and getting things back on track. Very positive in his attitude and approach.

George was polite and did a wonderful job. I am a New Yorker so I do not compliment often but he defenitely deserved this review.

Rob was fantastic! Knowledgeable and extremely helpful!