To Whom It May Concern:
After procrastinating for several years, I made the call to Connecticut Basement Systems. They took all my information and set up an appointment for someone to come assess my situation and give an estimate.
An information package arrived along with the sales representative’s profile and credential sheet. The day of the appointment, I received a call a half an hour prior to Don Godbout’s arrival. He arrived with a couple brief cases of product and materials. I explained what was going on and wanted to accomplish with the basement. We went downstairs and took a look.
After assessing the situation, Don gave his presentation. He had several products to offer: windows, dehumidifiers, insulation, etc. I told him exactly what I wanted and he concentrated on just that – the de-watering system. He was not a pushy sales person as most are.
Don then went downstairs, took some measurements and photos for estimate. While going through this process, I was able to ask many questions and got detailed answers. If Don did not know he made a phone call and got my answers.
We went back upstairs and Don worked through the numbers and gave a price. After some thought, I agreed. Don worked up all the paperwork, set a date for installation … deal done!
After he left that Saturday, I had some other questions. So, I called him Sunday AM. I caught him going into church with his family. Don was very courteous and took my call.
The installation crew also gave a half an hour heads up prior to arrival. The foreman introduced himself and they immediately went to work. I figured at least a couple days work but – entire project was completed right down to clean up in 1 day!!
All said and done, I am happy with the project. Wish I had called sooner. Everyone I worked with was informative and professional. Don and Connecticut Basement Systems did what they said they would. I would do business again.
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