Testimonials for Connecticut Basement Systems

The whole experience was unbelievably good from start to finish. The company gave me the name of the field tech consultant at the time I made my appointment and followed up with a short biography in the mail. They also sent me a handbook educating me on basement water issues. The tech called me the night before our scheduled appointment to confirm the date and time and to give me his cell phone number. He arrived promptly and acted professionally throughout his visit. He found the most cost-effective waterproofing solution to my problem and was able to spec out my job at my house and set up a time to do the work. The crews arrived promptly, worked professionally, and left my home spotless. The job looks great, too. I can't believe that I am writing such an effusive review for a waterproofing job, but this is as close to perfect customer service as you get. I HIGHLY recommend Connecticut Basement Systems to anyone looking to solve a basement water problem!!!

Just a note of thanks for your cooperation through the long process. We are happy with the final result. I also wanted to put a good word in for Adam once again; his work was excellent.

Prince was very professional and friendly! He explained everything he was going to do and asked if I had any questions! Prince made sure everything was cleaned and put back after he finished the job!

I was very please with Dean's work. I had a lot of questions that I needed to ask Dean and he completely helped me understand what I needed to know in order to make the best decsision for me and now I know my system much better.

I only want Tony to come back to my home!

Other companies ignored my questions about my basement.  Connecticut Basement was the only company that called back.  

I was very impressed with Walt Smith your Service Technician. He was not only a gentlemen, he was very knowledgeable about the system.  He is a wonderful asset to your company and I hope he is recognized as a valued employee.

Roberto and his team did an outstanding job and we are very pleased with the results. Overall, terrific work by you, Roberto and the rest of the TBF team!

I was very impressed with Bill. He was very professional, helpful and an assest to your company! 

Scott is perfect gentleman; very nice and pleasant guy.

On a scale of 1 to 10 Brandon is a 30! Very impressed!

Marz took a lot of pictures and he was very meticulous during his investigation of my home. He was great!

He's outstanding and a great technician with integrity! A great worker!

Scott was really great! We were very pleased with his work!

Our experience was top notch, we had a knowledgeable professional come in and explain in detail everything they were going to do. He also explained how it was all going to work which was interesting to hear. The day of the job my wife and I were both at work. I believe the team got there at 8:30am and when I got home at 5:00 they were wrapping things up. They were very professional and did a great job cleaning up what they had done. I would recommend them to family, friends and whoever has had any problems in their basements!