Testimonials for Connecticut Basement Systems

Jorge is delightful and I want him back every year for annual maintenance. 

William was very thorough and helpful. Pointed out a leak in the water main and am very grateful. 

He was great and helpful!

Your crew arrived here on schedule to install the system, and they finished the job well within the estimated time. I salute the crew as masters at their work. For the first time in eighteen years in this house, the basement was dry. I'm sure that this is no surprise to you, but it sure gave me a good feeling and makes me regret that I didn't have this done years ago. The Service & Production Department was quick to re-schedule our planned installation date from the originally set time when I called with a conflict. You may recall that we are involved in a number of major home repair projects as I write this letter, and I wish my other contractors had gone to your school on how to conduct business. My thanks to all your associates. Best wishes and keep up the high standards that you obviously work hard to maintain.

We just experienced a recent deluge of rain and not a lick of water anywhere. Prior to your system, our basement would have flooded. Great Job! You can definitely use me as a reference!

Very knowledgeable; left me very informed. I really had a handle on the problem and what needed to be done. I chose Connecticut Basement Systems overall because of their competitive price and overall impression of the products and company.

Bruce and the work crew did everything they said they would at the time and days they said they would. Bruce is a great communicator and he and the crew do really care about doing a quality job. Thanks for everything.--John

Our experience with CT Basement Systems from the start was very comfortable. The sales rep, Mr. Gibson, made us feel at ease with our decision. In no way did he apply pressure to get the contract. His presentation was excellent, and he showed us each step of the way on his computer. As for your workers, they arrived on time and worked extremely hard. They finished the job in one day, as stated. They cleaned up everything when they were finished, and before they left, explained everything to us. We are very satisfied with the job CT Basement performed. Everyone I spoke with at the office was very professional and polite. I thought the price we paid for this job was very fair. Now, I'm waiting to see if this works!! Where's the rain????

Just wanted to write and let you know what a great job Tony DiLonardo did at my house today checking my systems, swapping out some pipe and replacing a check valve. Tony was patient in hearing my concerns and there was no sales pressure, just the presentation of a confident technician that clearly had my best interests in mind. I feel my home is ready to handle any excess water that may come with the next winter and spring season rains. As a person who runs his own business, I know that we often hear considerably more negative comments than positive. In all fairness we also need to hear more positive comments, as long as they are genuine and sincere. Such is my motivation to let you know about Tony. he is good for business because he is honest, patient and competent. I have been a loyal customer to Basement Systems over the years. It is people like Tony and several others who have been to my home from Basement Systems, who uphold the fine reputation your company enjoys and has earned. Tony is to be commended for a job well done.

Hi Rob,We received the Certificate of Occupancy in the mail today.  Thank you for staying on top of this matter and seeing it through to the end. We couldn’t be happier with our basement or with TBF’s customer service.  From start to finish, you and your entire staff exceeded our expectations.A million thanks,Tanya and Jeremy

I am very satisfied with the job you did for me.  Your installation crew was terrific.  

Hi Julie, hi Alicia,   I just wanted to say a big thank you for your prompt help. The quality of service from CT basement systems is one of a kind--it's hard to find good services these days and you have done so over and over for us. The carpenter who came out this morning was great--he would not have left until the problem was solved and solved the right way. He did a fantastic job and I just want to say thank you. Have a great weekend.   Sincerely, Emilia

Two years ago, we hired Basement Systems. A friend told us about them. We were happy with their presentation and recommendation. We've had water in our basement for many years and we want to get rid of it. Plus we thought somewhere down the road we'd put our house up for sale, which is now and we want to make sure it was dry. We had a great experience and I would definitely recommend them.

Just  quick follow up- your team came out. They sent the force 3 men, 2 in training but they all worked well. Just wanted to say thank you and it is easy to work with you and your team. 

Brendan was very polite, explained the issue thoroughly. He's very knowledgeable and went the extra mile. He arrived early and was very well spoken.