Testimonials for Connecticut Basement Systems

Today I had a lot of anxiety meeting Bret. We have had a lot of sales people come through our house lately for different home projects and they have not been good experiences. Today's experience was so different. I asked him how I could report our terrific visit to his supervisor, or to fill out a survey on his behalf. He was (#1)honest, (#2) didn't try to hustle us or rip us off, (#3) and handled my anxiety with humility and grace. He was everything a home sales visit should be - nonstressful! There was a stark contrast between your company and other companies, albeit not in the same business, on how your employee treated us and I believe a testimony to your business principles. So thank you for a wonderful visit.

This note is in reference to Rich, one of your Service Technicians that came out to our house today to look at a problem we were having with our sump pump. Your organization should be proud to have such a knowledgeable, well-spoken and extremely personable employee. He clearly loves his job and very rarely do I run into Service Technicians with any organization that truly care about the customers. Even though it was at the end of the day he was not rushing to "get to the next customer" . . . he listened to my concerns and explained things thoroughly. Rich is a true asset to your organization and should be commended for the confidence he portrays while doing his job well. Basement Systems obviously not only has the best waterproofing systems but also some of the best staff in your industry. Again, it was a true joy to deal with Rich. Thank you!

The installation crew was very friendly and nice when they came out to do the job. And not only that but they were nice enough to come back and reconfigure the gutter for us for no extra charge! They incorporated our gutter so that it the water flows out into the exit drain for the sump pump... great job! Thank you!

Everyone was very helpful, excellent presentation, installation crew worked hard and very neat.

Bruce our salesman answered all our questions and was very patient. Heather was wonderful and the crew was very efficient. Thank you.

Mike Lane came to our house and did a wonderful presentation on his laptop. We really like the fact that you offer a warranty on your work. Your team was nice to come back and reconfigure the gutter for us in the corner where our old 40 gal tank heater was. They incorporated our down spout into the exit drain for the sump water at no charge to us. Great Job - Thank You!

Aliton gives 150%. He showed me the system and what he cleaned out of the basin. He even fixed the gate on the deck! I will request him in the future! 

I really am very pleased with the overall job done. The presentation on the laptop blew me away - Wow! First rate job!

Great salesman, very knowledgeable. The staff was professional from the receptionist to the workers installing the product in my home.

I would recommend you to anyone who needed this type of service. So pleased with everything. Now I am waiting to see how it works...

Two reasons I hired you and not some other company, timely manner on installation and fair prices. In fact, I will have you come back for other work that needs doing.

Val-Pak is how I initially found you. Good Job!

It wast the least invasive installation and most cost effective and you gave me a warranty - no brainer why I chose you. Your crew was fast, efficient and very professional.

The crew was very professional, neat and clean. We thought they did a wonderful job!

Your salesman answered all my questions and knew the product I was looking to install. The office staff was very knowledgable.