We have been clients with CT basement/ Dr. Energy Saver for a few years at our home in Weston. I called in twice on Monday in a bit of a panic-there was an awful smell in the basement that was getting progressively worse over the past few days and we didn’t hear the pumps running. The second time I called, I we hadn’t heard pumps running at all that day and combined with the smell-we were naturally growing more concerned about water! I spoke to Ben who did an awesome job of trying to help and promised to try and fit me in ASAP and that he would call me in the am which he did! Was so appreciative of him and his follow through.
Brandon was our technician and he was absolutely fantastic. He was very professional, knowledgeable and explained what he believed was the problem and promptly fixed it! He was so efficient and pleasant!
Just wanted to pass along some praise for two fantastic employees, Ben and Brandon, who helped calm our worst homeowner fears and saved the day!
- Amy K. of Weston, CT Wednesday, December 2nd
Ferdinand was very knowledgeable and answered all of my questions to my full...