We were scheduled to have our basement drains done on October 17 and during the night before installation we lost power. The next morning we still did not have power and it looked like it could be multiple days before we were going to get it back. I called first thing in the morning to let them know and they said that they would be there with their own generator to do the job. It was a messy, rainy, cold day but they were there and did the work. My husband and I are very satisfied with the work and the professionalism of everyone: salesman Mick Foster, the receptionist, the work crew and Bruce Toth, who came out yesterday for a possible problem with the plastic covering (that turned out not to be a problem at all.) Bruce took the time to answer all our questions and even checked the drains and the sump pumps. (We have an iron issue in our area.) We're looking forward to a continued satisfactory experience with Connecticut Basement Systems.