Mr. Janesky I am writing this letter to inform you how impressed I was with hiring your company to perform basement waterproofing in my home.
After recently securing a home equity loan to complete major home improvements, phase 1 of my project was to waterproof my basement which is prone to water leaks. As any homeowner would do I began obtaining estimates for the waterproofing. I made an appointment with your company for an estimate at which time I met with Joe Pascarella. Joe was very professional and knowledgeable with Basement Systems product line. He also did not try to sell me the Brooklyn Bridge. He knew exactly what my needs were for my water problem. His presentation was outstanding and very impressive and I had my proposal that same day. I felt very secure dealing with Joe.
I want to let you know that I met with two other waterproofing competitors who did not meet the professionalism that Joe had set. One company was a one man operation of which he was an hour late for the scheduled meeting for the estimate. I requested a written proposal which did not arrive until about a two or three weeks later after the meeting.
I received another estimate from another waterproofing business but the salesman did not appear to have a working knowledge of his companies product line. During the meeting the saleman was reading from what appeared to be a sales training outline guide.
After hiring your company the work was completed by Garfield and his crew. They were excellent and very hard workers finishing in one day. They were right on time actually arriving a little early. They also did not seem to mind me being a nosy homeowner as periodically I would go downstairs to see how the waterproofing system is installed. Upon completion of the job I was impressed with the clean up as my basement is cleaner now than it was before they started the job.