Serving Connecticut, West Hartford, Norwalk, Stamford

Reviews

Job review from in Mohegan Lake, NY 10547 on 05/10/16

Overall Rating:

4.2  out of 5

I was not happy to learn that when the foundation workers dug the area in back of my house by bathroom that they disconnected my drain from my bathtub. The bathtub is on the outer wall right where they were digging and removed rock. I only found this out 9 days after they finished and the encapsulation was completed because I had an electrician under the house doing work who notified me I had puddles of water on top of the encapsulation. You can check your records I called for a tech on 5/6 to come out and check this. I know the crew digging broke the drain because I saw it laying in the dirt they dug out. I assumed at the time it was an old drain that was in the crawl space and didn't question it at the time. I wish I would have because water was running under the crawl space for 9 days when the shower was used and could have potentially ruined the whole encapsulation. I had a plumber repair the drain. Also the encapsulation crew broke electrical wires but your company did reimburse me I received the check yesterday. But they also broke a gas line on 4/25 and Noel told me he informed your company. I received a bill from my Gas company for $107. to come out to cap off the broken gas line and test for leaks, etc. I would like to be reimbursed for that also and request that someone from your company contact/call me about this.

Our Overall Service

this number would be higher, refer to other comments

Call Representative

I wish I was informed you did the finishing flooring, I found this out from speaking with Victor on the foundation crew. I was told when the quote was done I had to handle that myself.

Sales Process

I wish I was informed you did the finishing flooring, I found this out from speaking with Victor on the foundation crew. I was told when the quote was done I had to handle that myself. I had sub flooring redone in a close and a sun porch which I know have to arranged to have finished. I would've included this in the original quote if I was informed it could be done.

Our Installation Crew

The foreman Victor that handled the foundation work was very knowledgeable and helpful, I was very pleased with his professionalism. I was not happy to learn that when they dug the area in back of my house by bathroom that they disconnected my drain from my bathtub. I only found this out 9 days after they finished and the encapsulation was completed because I had an electrician under the house doing work who notified me I had puddles of water on top of the encapsulation. You can check your records I called for a tech on 5/6 to come out and check this. I know the crew digging broke the drain because I saw it laying in the dirt they dug out. I assumed at the time it was an old drain that was in the crawl space and didn't question it at the time. I wish I would have because water was running under the crawl space for 9 days when the shower was used and could have potentially ruined the whole encapsulation. Also the encapsulation crew broke electrical wires but your company did reimburse me I received the check yesterday. But they also broke a gas line on 4/25 and Noel told me he informed your company. I received a bill from my Gas company for $107. to come out to cap off the broken gas line and test for leaks, etc. I would like to be reimbursed for that also and request that someone to contact me about this.

The Cleanup Process

The foundation and encapsulation crew cleaned up everything, there was not a spec of debris left anywhere.

What made you choose our company:

Many hours of researching.

Connecticut Basement Systems

Service Area
Free Quote