Overall, my experience was excellent and although the price tag was much much higher than I expected to spend it was well worth the money. This is one case where I have to say you get what you pay for in terms of professionalism, organization, superior product and most important for us, your warranty. We are preparing our house for sale and the wet basement was a huge issue and now it is perfectly dry and completely a non-issue as we can point to your product and your warranty.
I appreciated your customer service and the fact that you are organized with your scheduling and overall customer experience via the 800 #.
Overall an excellent experience and I appreciated the on the spot estimate and transparency in pricing. See my comments below about electric.
They were organized, polite, prompt, clean and professional. They arrived at 11:30AM and left at 4:30PM. Despite all the mess involved, when they left you couldn't even tell they were there. It was impressive.
They left my basement cleaner than when they arrived.
Your reputation, the fact that you are a large established company with a solid infrastructure and customer service, the warranty and the fact that it is transferable to the new home owner.