Jeff Allen

Connecticut Basement Systems

Title: Service Manager

_{Jeff has been with Connecticut Basement Systems since 2016 and started off as a Service Technician for 2 years. Jeff worked on the road servicing customer systems and preforming annual maintenance appointments. After training hard and engaging fully with all his duties in the Service Department, Jeff took on a new set of responsibilities. His extensive knowledge for products and waterproofing allowed Jeff to secure his position in a managerial role. Now the Service Manager, Jeff is responsible for both the Service Call Center and the Field Technicians. Jeff's skillset has prepared him well for all escalated Service appointments, emergency services, and customer visits. He works hard to ensure customer satisfaction, and help problem solve any issues that may arise. Not only does Jeff work on the road, but he is also in the office with his team coordinating maintenance appointments. Jeff is a valuable asset and a strong leader. We are lucky to have him on board!}

_{Outside of work, Jeff enjoys hanging out with his family, riding BMX, and taking trips on his motorcycle.}

The team at CT Basement Systems did a great job repairing the sinking foundation at my house. At the start of the process, my sales rep., Tim was knowledgeable and explained their proposal clearly and provided a detailed quote. The work they proposed was extensive and involved installing 8 push piers and 3 SmartJacks. When the team arrived (led by the Sergio), they were professional and communicated with me throughout the 2 days they were here. The rest of the team (John, Javier and Marty) worked quickly excavating, measuring, installing the piers and putting everything back in place. Having a 25-year warrantee on their work is an added bonus. I’m considering adding a sump pump system and I would not hesitate to use them again.

When my basement flooded recently, Connecticut Basement Systems stepped right up to help me. I already had met with their wonderful salesman Jimmy Stablein and had an appointment for waterproofing the basement at the end of March. Then the spring thaw came and my basement flooded three weeks early. Diane in the office did a great job of moving up my appointment and reaching out to Jimmy who reassured me that the work could be proceed, even in standing water. He was right. When the work team arrived, led by Al, who is a fantastic foreman, I was confident that the work would be done well, and it was. The team not only did great work, but Al made sure that all of my needs were met with updates, thorough explanations and a first-class cleanup. I am thrilled with the outcome. And another shout out to Jackson who handled the permit process and even drove to meet me for signatures. I am very happy that I chose this company and this team of professionals to restore my basement and make sure it will stay dry in the future.

We are absolutely thrilled with the work that CT Basement Systems did in our basement renovation! Bruce Reynolds, the Project Manager, worked diligently to ensure that every detail of the renovation was completed to our liking and on schedule. His organization and communication made the entire process seamless. Erik D., the carpenter, has incredible talent. We were so impressed by his professionalism, hard work, and exceptional attention to detail. Mike Pale, the electrician, did a fabulous job designing and installing the lighting, which created a warm and inviting atmosphere throughout the space. Todd and Jim, the plumbers, ensured that our bar sink, bathroom sink, toilet, and shower were installed perfectly and functioning flawlessly. The entire project was completed efficiently and truly exceeded our expectations. I highly recommend Bruce and his team at CT Basement Systems!

I had an excellent experience with Connecticut Basement Systems on my full basement remodel! Bruce Reynolds, the project manager, was very accommodating throughout the process. He worked with me to make sure that the basement turned out the way that I wanted. He helped solve several different issues that arose throughout the job with an eye toward customer satisfaction. Kevon did the majority of the work, from demo to installing flooring to building walls. He was a great pleasure to work with! He had a lot of good ideas at the beginning of the job that helped me get the basement that I wanted, his work was of good quality, and he is a very kind human being. The plumbers, Todd and Jim, and the electrician, Bob Ross, were very professional and good to work with as well. I am really happy with the finished product and would recommend Connecticut Basement Systems to anyone looking to finish their basement.