Let me start off by saying your company and dedicated employees have changed our lives! Joe & I recently entered and won your basement waterproofing contest for "the wettest basement in CT"! During this process, whe had the pleasure of meeting so many wonderful people. Jason Wood, your quality assurance manager, was in charge of selecting a winner for the contest. From the moment he met with my fiance to very our basement, right down to the day of installation, he was there to answer any questions without hesitation. He was extremely professional, personable, and knowledgeable. We enjoyed working with him and really appreciated his dedication throughout the process. He is an asset to your company. He also spoke very highly of you and that attested to the quality of your company.
On the day of the installation we were thrilled that our basement was no longer going to leak, cause stress, or be an eye-sore anymore! The day of installation couldn't come soon enough for us. We were ecstatic when we saw the Basement Systems truck coming down the road to our house. It was like a huge weight was going to be lifted off of our shoulders in a matter of 6 hours. When the crew arrived everyone was polite, motivated and helpful. We had the pleasure of first meeting Marcio, a hard-working and devoted employee. He was informative and always respectful. He too answered our many questions without hesitation (even while he was working diligently). He took the time to explain everything and he made sure that we always knew what was happening. He was a caring individual who made our experience an easy one. He is a talented person with a passion for his job, and it showed. We were so delighted with his work that no matter how sweaty he was from working all day, we just had to give him a thank-you hug! He is the person who was responsible for the crew and he worked just as hard. We won't ever forget what he has done for us.
Martin and Abel accompanied Marcio on the job. These men are extremely hard workers and were an integral part of the installation success. They worked tirelessly in very high temperatures and were always professional and respectful. They are the people who make this all possible. They put all they had into the installation and we were amazed at their skill. they lifted barrels of concrete, gravel and debris up through our hatchway all day, without stairs. for lack of a better term, they were simply incredible! I could continue to rave about everyone, but I think you understand where I am going. We are forever grateful to the crew and everyone else we worked with (Jason, Marcio, Martin, Abel, Brian-video production, and Amy-Marketing) and to you who made our dream of a dry basement a reality!
Connecticut Basement Systems has given us the opportunity to once again make our home complete. We are tremendously thankful to you and all of the people we had the pleasure of meeting. Words cannot describe the joy your company has put back into our lives. It is a life-changing gift! There aren't enough words to express all of our gratitude and appreciation, but we hope this is a good example of it. We will recommend your company with the highest regard.
With deepest appreciation, Kristy & Joe
Kristy & Joe P.