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Doug Wheeler

Connecticut Basement Systems

Title: Sales Consultant

Hometown: Trumbull

_{Doug has over 25 years of sales experience. He is passionate about home improvement and making the customer’s vision a reality. He has always been a problem-solver. So, when he had issues with his own basement, he resolved it. Now, he has a finished basement which adds value to his house.}

_{Doug is a true professional and brings a focused, intelligent approach to each job that he is involved with. He has been thoroughly trained and he has earned the highly esteemed title of “Certified Waterproofing Professional” through the Basement Systems International Contractor Network. Doug is a trusted member of the Connecticut Basement Systems team and upholds the highest standards of the company.}

_{Connecticut Basement Systems is the exclusive regional dealer for the Basement Systems International Waterproofing Contractor Network – a group of more than 400 of the best waterproofing contractors in the world, who have exclusive access to patented products, comprehensive training and support through the international company.}

_{Doug enjoys meeting with homeowners and helping them solve their basement water problems, enabling them to get more out of their homes. In his spare time, he likes to golf and go to basketball games.}

Hired to remove 2 old small sumps and install their large single sump for a two-submersible-pump sump system. They were to leave a 3rd sump of mine untouched. But the workers removed it anyway despite my reminding them not to, and despite it being noted in the plans by our salesman. The new sump and pump system installation is excellent. Very nice job, and they cleaned up after themselves. Once the company knew what the workers had done to my 3rd sump, they sent workers to install a replacement at no extra charge. Had there not been the 3rd sump removal issue, I would have rated Connecticut Basement Systems a full 5-stars. But, had they not fixed the mix up to my satisfaction, I would have rated them 3-stars at most. So, kudos for making things right.

This company does it all, and manages to check all the boxes. After our Basement developed a complex water problem, Connecticut Basement Systems analyzed the problem, demolished the existing finished basement, installed a waterproofing system, and then rebuilt, ceiling walls, and floors with their high-quality, carefully designed, attractive, proprietary, finishing materials. From the project manager to the Carpenter, Plumber, electrician, every single person was knowledgeable, prompt, Neat and reliable.