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Steven Godbout

Connecticut Basement Systems

Title: Sales Consultant

Hometown: Ridgefield, CT

_{Steven has 20 years of sales experience and a passion for helping his customers. He has always had a love of home improvement projects and enjoys making homes more comfortable to live in.}

_{Steven is a true professional and brings a focused, intelligent approach to each job that he is involved with. He has been thoroughly trained and has earned the highly esteemed title of “Certified Waterproofing Professional” through the Basement Systems International Contractor Network. He is a trusted member of the Connecticut Basement Systems team and upholds the high standards of the company.}

_{Connecticut Basement Systems is the exclusive regional dealer and the headquarters for the International Basement Systems Contractor Network. This group of more than 400 of the best waterproofing, finishing, structural and crawl space repair contractors in the world has exclusive access to patented products, comprehensive training and support through the international company.}

_{Steven enjoys meeting with homeowners and helping them solve their basement problems, enabling them to get more out of their home. In his free time, he enjoys skiing, camping and spending time with his family.}

Had a new sump pump installed and have had an awful experience. The sump pump itself works, however, The installation team missed routing a hose back into the new well and our basement had a large water leak on day 1. They also forgot to leave the backup battery we purchased with the unit. The worst part is where they chose to route the new ejection site in the backyard. The new sump runs every 2 minutes and now we have a flood zone in the backyard that is overflowing into the neighbors yard. Where the water ejects from the house also floods immediately next to the house. We received conflicting reports from different people at CT basements, but most of them say there’s nothing they can do about it. So now we are stuck with a flooded yard which is inching towards the house, angry neighbors and another $5,000 bill to get the drainage fixed. Edit: added photos for reference.

Company Reply

Hired to remove 2 old small sumps and install their large single sump for a two-submersible-pump sump system. They were to leave a 3rd sump of mine untouched. But the workers removed it anyway despite my reminding them not to, and despite it being noted in the plans by our salesman. The new sump and pump system installation is excellent. Very nice job, and they cleaned up after themselves. Once the company knew what the workers had done to my 3rd sump, they sent workers to install a replacement at no extra charge. Had there not been the 3rd sump removal issue, I would have rated Connecticut Basement Systems a full 5-stars. But, had they not fixed the mix up to my satisfaction, I would have rated them 3-stars at most. So, kudos for making things right.