Why We Provide Annual Maintenance And Why You Want It

Sump Pumps Are Machines. Important Ones.

Electromechanical devices. If you have one and it fails, you will have a flood when it rains hard – and that is just what you wanted to avoid when you hired us.

Years ago when I started in the basement waterproofing business, I joined an association for the industry and got to know other basement waterproofing contractors from around the country.

I learned that when they do work for a homeowner, they never want to hear from them again.  “Why?” I asked.  “Because if you hear from them, they must have a problem!”

A phone call from a previous customer was bad news.  I guess they were hoping that the customer would forget about them and lose their phone number after they worked for them.

I knew this was not a good attitude for me to adopt as I was thinking long-term.  Not only did I not want customers to forget about me, I didn’t want them to have problems – ever!

A phone call from a customer who spent good money with us and is standing in water is not a good call – understandably so.

This is why I invented products such as our TripleSafe Sump pump system, IceGuard, our own battery-backup system called UltraSump, and so much more.  They are far superior to off-the-shelf stuff you can get at a supply house and reduce the chances of failure and flooding by a LOT.  But alas – they still need service.You see, we want to find problems BEFORE they find you.

What kind of problems?

• Mud in the sump hole that blocks the flow of water to the bottom of the pump where it sucks in the water.
• Switch problems on the pump that tell it when to go on and off.
• Low batteries on the battery backup system.
• Battery charger issues.
• Stuck or clogged check valves on the discharge pipe.
• Discharge pipe problems outside.
• Clogged sub-floor drains.
• Window well problems causing them to flood.
• New grading problems outside
• Batteries in the high water alarm

The space in a basement is 1/3 the usable space under your roof for a two-story house, and ½ the space in your house for a one-story house.  It’s important.

Please continue to have us out for annual maintenance each year to prevent these problems and make sure you are good to go for another year. 

Annual maintenance – help us help you.