Why Experience Matters

Mastery Takes Time.  

Time to learn and apply knowledge and get lots of experience. Time shows you the mistakes you made and what the results are.  If you care, you correct and adjust what you are doing to get better results in the future.

If a company started two years ago, what is the most experience any employee can have? Two years.  There is a lot they don’t really know.

If a company started 15 years ago but has high employee turnover, and the longest anyone has been there is a couple of years, with most people being brand new, then it’s not really a company with 15 years of experience.  Because a company IS the team. If team members view it as just a job until they can get a better one and are not fully engaged, they will perform as rookies.

One thing I am very proud of at my company is that we keep people for a very long time. People can see a future here and commit.  They want to get better and try harder.  They are recognized and rewarded for great performance in service to our customers.  We have great leaders to lead them. That’s my job – build more leaders.

One of the great joys in my life is seeing people each day who have been here for a very long time.  It’s like family.  We have a high-trust environment and it allows low-friction progress and improvement.  I love my employees and am grateful for their trust in my leadership.  It’s an honor for someone to dedicate their working life to coming here and doing what we do each day – fixing the problems at your home.