Serving Connecticut, West Hartford, Norwalk, Stamford

Meet The Team

Michael Carrafa III

Connecticut Basement Systems

Title: Service Center Specialist

Hometown: Waterbury

Michael Carrafa III from Connecticut Basement Systems

Michael has been part of the Basements Systems family since 2014. He has an extensive background in customer service in the appointment center setting. Michael's day consists of scheduling customers for maintenance on their pumps and SaniDry. He also troubleshoots the systems over the phone with the customer. 

In his free time, Mike enjoys listening and playing music, hiking and learning about science and social issues.

Testimonials
from customers I've helped!
  • "Michael was excellent, polite and went out of his way to be helpful!!" Read Full Testimonial

    Sanath Kumar N. of Shelton, CT

    Customer Testimonial

              Michael was excellent, polite and went out of his way to be helpful!!
    Sanath Kumar N.
    Shelton, CT
  • "Michael worked The Big E and spoke with me about sump pumps. It was the endo of the day and MIchael was still..." Read Full Testimonial

    Anthony C. of Wallingford, CT

    Customer Testimonial

              Michael worked The Big E and spoke with me about sump pumps. It was the end of the day and Michael was still upbeat and happy to help!
    Anthony C.
    Wallingford, CT
  • "Catrell our Service Tech and Mike our Service Center Rep, were both awesome. Great guys, friendly and..." Read Full Testimonial

    Colleen C. of Deep River, CT

    Customer Testimonial

              Catrell our Service Tech and Mike our Service Center Rep, were both awesome. Great guys, friendly and knowledgeable.
    Colleen C.
    Deep River, CT
  • "I wanted to praise Mike for his polite service and technical knowledge." Read Full Testimonial

    Jim M. of Holyoke, CT

    Customer Testimonial

              I wanted to praise Mike for his polite service and technical knowledge.
    Jim M.
    Holyoke, CT
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