Serving Connecticut, Westchester and Putnam Counties

Meet The Team

Michael Carrafa III

Connecticut Basement Systems

Title: Service Center Specialist
Hometown: Waterbury
Michael Carrafa III from Connecticut Basement Systems

Michael has been with Connecticut Basement Systems since 2007! Originally, Michael started on the Service Team, transitioning into a role as Service Center Specialist. He has an extensive background in customer service in the appointment center setting. Michael's day consists of scheduling customers for maintenance on their pumps and SaniDry. He also troubleshoots the systems over the phone with the customer. He was the Happiness Project Winer and the recipient of a 5-Year Achievement Award! 

Prior to working at CTBS, Michael gained experience to help him in his Service Center Specialist role working at JP Morgan Chase Bank, and MIC WorldCom Conference Call Center.
Outside of work, Michael lives in Waterbury, CT. He enjoys music, playing guitar, nature, and science. 


Testimonials from customers I've helped!

Mike was very professional, courteous, and helpful, resulting in the issue's quick resolution. Read Full Testimonial
Andrew F.
Scarsdale, CT
Michael was excellent, polite and went out of his way to be helpful!! Read Full Testimonial
Sanath Kumar N.
Shelton, CT
Michael worked The Big E and spoke with me about sump pumps. It was the endo of the day and MIchael was still... Read Full Testimonial
Anthony C.
Wallingford, CT
Catrell our Service Tech and Mike our Service Center Rep, were both awesome. Great guys, friendly and... Read Full Testimonial
Colleen C.
Deep River, CT
I wanted to praise Mike for his polite service and technical knowledge. Read Full Testimonial
Jim M.
Holyoke, CT