Serving Connecticut, West Hartford, Norwalk, Stamford

Meet The Team

Jen Raccio

Connecticut Basement Systems

Title: Production Supervisor

Hometown: Naugatuck, CT

Jen Raccio from Connecticut Basement Systems
Jen does an amazing job organizing and coordinating our very busy production department. She has been with Connecticut Basement Systems since 2008 and is a great asset to the company. Before joining our team, Jen managed a nursing home department of over 20 employees for close to 10 years. 
 
Jen holds a Bachelors Degree in Business Management and has achieved many certifications through the Basement Systems International Dealer Network in Seymour, CT. Some of these certifications include Basement Waterproofing, Crawl Space Moisture Control, Office Management and our company-wide "Wow Service" Program.
 
Jen spends her free time with her son and likes to go camping, crabbing and of course, shopping.
 
"I love everything about my job. I love the daily challenges with scheduling our installations. Most of all I love making all of our customers happy."
 
 
Customer Reviews
About Me
  • By Susan J.
    Shelton, CT

    Customer Review

    By Susan J.
    Shelton, CT

  • By Phyllis G.
    East Hartford, CT

    "Very good. Excellent presentation"

    Customer Review

    By Phyllis G.
    East Hartford, CT

    Very good. Excellent presentation

  • By Dennis F.
    Cheshire, CT

    "From the first phone call I was treated professionally. Appointments were kept, Rick was honest and up front, questions answered,..."

    Customer Review

    By Dennis F.
    Cheshire, CT

    From the first phone call I was treated professionally. Appointments were kept, Rick was honest and up front, questions answered, dates were committed, a re-visit was welcomed, installation was scheduled - and did not change. Kryz and crew showed up on time on the scheduled date and these guys WENT TO WORK. They covered washer and dryer, and sealed off furnace. Kryz, Antonio, Javier, and Delfino. I'm quite pleased with the finished product. After many years of the inconvenience of a wet basement, I am looking forward to not having to deal with it - LET IT RAIN BABY!!!

Testimonials
from customers I've helped!
  • "February 7, 2019 Mr. Larry Janesky, Owner Connecticut Basement Systems 33 Progress Avenue Seymour, CT 06483 ..." Read Full Testimonial

    Don H. of Norwalk, CT

    Customer Testimonial

              February 7, 2019 Mr. Larry Janesky, Owner Connecticut Basement Systems 33 Progress Avenue Seymour, CT 06483 Re: Connecticut Basement Systems (CBS) Hegermiller Installations – 4 Oakledge Circle and 18 Scribner Ave, Norwalk, CT 06854 Dear Mr. Janesky, I am writing to compliment you and your team. From my initial inquiry to CBS to the completion of the second installation today, your people were a complete pleasure with whom to work. Your salesperson, Vin Orsini overcame my significant objections to hiring CBS, starting with the adequacy of the design and ending with your price for the work (which was significantly higher than the competition). What convinced me to work with CBS was Vin’s thorough knowledge not only of your product, but of construction and of the specific challenges of the job. He far surpassed his peers from Vulcan and BudgetDry who gave cursory, inaccurate or incomplete answers to my questions. Over multiple conversations, Vin spent the time necessary to fully understand the project and to thoroughly explain the solution he recommended. He also was available to me through the prolonged scheduling process and through the job completion. He returned calls, text and emails promptly. Your production coordinator, Jennifer Raccio, was a joy. I had asked for an earlier job date than was called out in the contract. She called and offered me several dates and ultimately the job was completed before the specified contract date. She was unfailingly cheerful and accommodating. Finally, your construction crew – both times headed by Josh – was fantastic. (They did my daughter’s house at 18 Scribner first, after which I requested them for the job at my house. I am so glad that I did.) The crew called ahead to confirm their arrival time, arrived when scheduled, worked diligently while on the job, and did a splendid job overall at both locations. Their work was neat and professional. Their truck was well organized and clearly reflected their work ethic. They finished ahead of schedule and left both the basement and their path to the basement cleaner than they found it. Afterward, Josh fully briefed me on the operation of the system and recommended that I call CBS for annual maintenance. It is not often you encounter such courtesy and professionalism these days and my experience is that the corporate culture has a great deal to do with how your employees relate to the world. My congratulations to you for the business you have created and the people you have chosen for your team. At this point, my hope is that your system performs as well as your people. I hope to be able to write you again after a few heavy rains and report that all is well. Very truly yours, Don Hegermille
    Don H.
    Norwalk, CT
  • "Jen in the office was so helpful and thoughtful" Read Full Testimonial

    Jack C. of Norwalk, CT

    Customer Testimonial

              Jen in the office was so helpful and thoughtful! She was on top of returning calls and sending emails.
    Jack C.
    Norwalk, CT
  • "Hi Mick: My new waterproofing system is working great! Not a drop of water, even with the recent rains. I..." Read Full Testimonial

    Joe S. of Marion, CT

    Customer Testimonial

              Hi Mick: My new waterproofing system is working great! Not a drop of water, even with the recent rains. I can't tell you how relieved and happy I am to have my basement pump-out days and the four or more inches of standing water behind me. I can't thank you, your office folks (Jen, Traci, etc.), and Al and his crew enough for the quick scheduling and great service. The installation crew was polite, professional, informative, efficient, clean, and considerate to the max. Thank You!
    Joe S.
    Marion, CT

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