Serving Connecticut, West Hartford, Norwalk, Stamford

Meet The Team

Alicia Smalls

Connecticut Basement Systems

Title: Senior Office Support

Alicia Smalls from Connecticut Basement Systems

Alicia joined our team in 2002 and has been a valuable employee ever since. She is the Service Department’s technical office support . A typical day at work for her includes working with the office and technicians on day to day operations including - tech support with the ServiceView sales application, scheduling and processing new installs, reconciling appointments and working alongside accounting with payment collecting. These responsibilities are vital to the functionality of business operations. Her vast knowledge and experience throughout the years has allowed her to have a full understanding of all departments which is instrumental. Alicia lives in Seymour with her fiancé and their 4 fur babies (dogs) and in her spare time enjoys singing, cooking and spending time with friends and family. 

Testimonials
from customers I've helped!
  • "I just wanted to let you know that Alycia was wonderful in her support today. i had questions that she..." Read Full Testimonial

    Michael F. of Stamford, CT

    Customer Testimonial

              I just wanted to let you know that Alycia was wonderful in her support today. i had questions that she answered succinctly and with a great attitude. Thank you
    Michael F.
    Stamford, CT
  • "I have to say that everyone in your company that I have dealt with over the years has been completely..." Read Full Testimonial

    Patti P. of Sherman, CT

    Customer Testimonial

              Alicia, I absolutely love the double railing and I can grip it beautifully. You might want to give this as an option for older homeowners, knees don’t last, trust me. Now I feel safe going up and down the stairs. I have to say that everyone in your company that I have dealt with over the years has been completely professional, courteous and pleasant, including yourself. Kevon is such a nice young guy. He did great work and went out of his way to find just the right hardware to accommodate my being able to hold on to the railing without hurting my hand in one particular place on the wall. He went out in the horrific weather we had today so things would be exactly as I needed them. I really appreciate that. Thank you again, Alicia. I will continue to sing the praises of Connecticut Basement Systems.
    Patti P.
    Sherman, CT
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