Tolland, CT 06084 in Tolland County
Connecticut Basement Systems
Overall Rating: 4.5 / 5
Date:
Customer had the option to rate any question 1-5. 1 being worst and 5 being best.
| Survey Questions | Rated | Comments |
| Satisfaction with the job we did for you: | 4 | Overall great - Two factors lowered my rating - 1. Concrete patching quality not great (not smooth with the floor) and gurgling sound from pipes when pump is active (I think it might be avoided with check valves?) |
| Experience with the first phone call to the company | 5 |
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| Office Staff | 5 |
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| Salesperson and sales presentation | 4 | Installers thought sales should have checked connections to outside pipes. |
| Our installation crew | 4 | Great except see comments for job sat above. |
| The cleanup process | 5 |
Nice job on cleanup |
| Would you tell your friends about us? | Yes | |
| May we use you as a reference? | No | |
| May we post this review on our site? | Yes | |
| Customer Comment: |
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"I wanted to compliment your Service Technician, Scott"
Testimonial by Al S. from Rye Brook, NY
"He did a terrific job. He was thorough and neat, very considerate and went above and beyond the call of duty."
Testimonial by Al S. from Rye Brook, NY